Eda Basdogan
Melbourne,VIC
Summary
Dedicated individual with a proven track record of enhancing customer service skills and achieving KPIs in fast-paced environments. Skilled in handling registers, food, and inventory management. Strong communicator with a willingness to learn and adapt quickly to new challenges. I would love to use my skills to enhance every customer's experience. I am eager to settle into a fulltime job, however, am also happy with accepting a part time/casual offer.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Aviation Protection Officer
ISS Facility Services
03.2025 - Current
- Kept up-to-date with industry regulations and best practices, ensuring accurate implementation of aviation protection procedures.
- Enhanced airport security by conducting thorough passenger and luggage screenings.
- Managed challenging situations calmly and professionally, deescalating conflicts as necessary to maintain order within the airport setting.
- Provided excellent customer service, addressing passenger concerns and answering questions related to aviation protection procedures.
- Prevented unauthorized access to restricted areas through diligent monitoring and verification of personnel credentials.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
Crew Member
KFC
08.2019 - 01.2025
- Handling a register
- Handling food
- Cleaning
- Enhancing customer service skills
- Packing
- Filling up fridges and stock
- Handing out food
Crew Member
Mecca
09.2022 - 12.2022
- Working in a busy fast-paced environment
- Reaching KPI's
- Packing customer orders in a timely manner
- Picking products for customer orders and sending them off to the packers
- Using an RF gun
- Loading packages onto pallets for dispatch
- Coordinated with other crew members to complete assigned tasks quickly and effectively
Crew Member
Glassons
11.2021 - 01.2022
- Meeting and greeting customers, always demonstrating good customer service skills
- Maintained a clean and organised inventory and curated displays of rotating clothing and accessories
- Happily, guided customers through the process of successfully finding their ideal style
- Actively stayed informed about the latest sales offerings
- Engaged in stock take process
Education
RMIT
01.2024
Kangan Institute
01.2022
High School Diploma -
Mount Ridley College
01.2021
High School Diploma -
Rosehill Secondary College
01.2018
Skills
- Effective communication
- Open to new ideas
- Willingness to learn
- Independence
- Leadership
- Time management
- Resource allocation
- Adaptability
- Quick learner
Certification
- Certificate II in Transport Security Protection
- HLTAID009 - Provide Cardiopulmonary Resuscitation
- HLTAID010 - Provide Basic Emergency Life Support
- HLTAID011 - Provide First Aid
- FIREATTACK - WARDEN TRAINING for a CONFINED SMALL EMERGENCY in a FACILITY
Languages
Turkish
Native or Bilingual
Timeline
Aviation Protection Officer
ISS Facility Services
03.2025 - Current
Crew Member
Mecca
09.2022 - 12.2022
Crew Member
Glassons
11.2021 - 01.2022
Crew Member
KFC
08.2019 - 01.2025
Kangan Institute
High School Diploma -
Rosehill Secondary College
RMIT
High School Diploma -
Mount Ridley College
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