Eimhear Brown
Sydney,NSW
Summary
Dynamic professional with extensive experience at The Jungle NI, excelling in customer service and office administration. Proven ability to enhance operational efficiency and foster team development. Skilled in recordkeeping and problem-solving, consistently improving customer satisfaction and maintaining high standards of confidentiality. Committed to delivering exceptional support and driving team success.
Overview
6
6
years of professional experience
Work History
Traffic Controller
Kilford Civil
03.2024 - Current
- Assembled signs and cones to direct traffic through construction sites.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Ensured compliance with local regulations through the strict enforcement of traffic laws and permit requirements within construction zones.
- Trained new traffic controllers to properly use traffic control devices and apply best practices.
- Contributed to team development through cross-training initiatives, increasing overall knowledge and skillsets among fellow Traffic Controllers.
Duty Manager
The Jungle NI
04.2022 - 01.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Admin Receptionist
The Jungle NI
05.2019 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma -
North West Regional College
Northern Ireland06-2023
Skills
- Office administration
- Attention to detail
- Customer service
- Recordkeeping and file management
- Administrative support
- Time management
- Problem-solving
- MS office
Timeline
Traffic Controller
Kilford Civil
03.2024 - Current
Duty Manager
The Jungle NI
04.2022 - 01.2024
Admin Receptionist
The Jungle NI
05.2019 - 04.2022
High School Diploma -
North West Regional College
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