EJ MAY CABALLERO

• As a Acting Team Leader at Adair's, I oversee daily store operations, lead and motivate team members, and ensure we deliver exceptional customer service. I drive sales performance, manage stock and visual merchandising standards, and make sure the store meets company policies and targets. I also support staff development through coaching and training while fostering a positive and collaborative team environment.

Reliable and hardworking Warehouse Team Member with experience in fast-paced warehouse and logistics environments. Skilled in picking and packing, stock control, inventory management, and maintaining workplace safety standards. Strong teamwork skills with the ability to meet deadlines and work efficiently under pressure.

• Key roles in this position included checking the accuracy of shipments’ content, inspect products for flaws and document any discrepancies or damages. I also monitored inventory levels and stock movements, and write inventory reports to ensure a well-organised warehouse.

• In my role, I am responsible for plant care and maintenance, including watering, fertilising, pruning, and weeding to ensure healthy growth. I identify and manage pests and plant diseases using appropriate organic or chemical treatments. I handle harvesting and post-harvest processes, ensuring produce is picked at the right time and properly prepared for storage or sale. I also maintain gardening equipment and facilities by cleaning and ensuring all tools and machinery are in good working condition.

• Managed multi-line phone systems to direct calls and enhance communication efficiency.
• Coordinated scheduling for appointments, ensuring optimal time management for clients and staff.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintained accurate records of client interactions and transactions using CRM software.

• As a Spa Attendant, I maintain cleanliness and sanitation across all spa areas, including treatment rooms, locker rooms, relaxation areas, and restrooms. I ensure towels, robes, amenities, and refreshments are well-stocked, while keeping all areas tidy, organised, and aligned with safety and hygiene protocols. I provide tours of the spa facilities and explain services to guests, while monitoring guest activity to ensure safety and satisfaction. I also promptly report any maintenance issues or supply needs to my supervisor and uphold all spa policies, procedures, and service standards.