ELENA PESARESI
Tradate,Italy
Summary
Customer Service and Operations professional with experience in international client-facing environments including rental operations, retail and hospitality. Skilled in handling high volumes of customer requests via phone and email, resolving operational issues, managing documentation and coordinating with internal teams to ensure service delivery. Strong attention to detail, organizational skills and ability to perform in fast-paced environments. Interested in Customer Service Specialist, Order Management and Sales Operations roles within fashion, luxury and retail companies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Rental Sales Officer
Enterprise Rent-A-Car
Coolangatta, Australia
09.2024 - Current
- Manage high volume of international customer requests via phone and email
- Prepare rental agreements, insurance documentation and booking confirmations
- Coordinate with internal teams to ensure vehicle availability and service fulfilment
- Resolve operational issues including booking changes, cancellations and vehicle availability
- Maintain accurate customer records and ensure contract documentation accuracy
Painter Helper
Bob The Painter
Gold Coast, qld
09.2023 - 06.2025
- Assisted with preparation of surfaces, sanding, masking, cutting and finishing work
- Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
- Maintained tools and work areas to ensure safety and efficiency on site
Sales Assistant / Person in Charge
Just Jeans
Broadbeach, Australia
02.2024 - 09.2024
- Assisted customers with product selection and service requests in high-traffic retail environment
- Managed POS transactions, refunds and payments accurately
- Supported inventory control, stock management and visual merchandising
- Contributed to achieving store sales targets through customer engagement
Waitress / Kitchen Assistant
Bisou Bakery
surfers paradise, qld
05.2023 - 11.2023
- Oversaw customer orders to ensure accurate and timely service.
- Provided food preparation support, maintaining efficiency in kitchen operations.
- Executed front-of-house service, enhancing overall dining experience.
- Maintained high standards of cleanliness and organization throughout establishment.
Massage Therapist
Herbal Massage
Surfers Paradise, qld
03.2023 - 11.2023
- Provided therapeutic massage services to clients for relaxation and pain relief.
- Informed clients about wellness practices and self-care techniques post-treatment.
- Utilized various massage techniques including remedial, deep tissue, and relaxation.
- Performed quality, therapeutic bodywork to meet clients' needs.
Sales Assistant
Nike
Switzerland, Switzerland
05.2011 - 02.2023
- Delivered personalized customer service and product guidance
- Managed sales transactions, returns and customer inquiries
- Supported stock management and product presentation
- Maintained strong product knowledge and customer satisfaction
Education
CPC30220 Certificate III in Carpentry - Carpentry
Elston Education
Southport, QLD03-2026
Massage Therapy Diploma - Health And Wellness
W.S. Educational Centre
Busto Arsizio11-2018
Bachelor's Degree - Medical Radiology
Università Statale Degli Studi Di Milano
Milano11-2015
Bachelor's Degree - Human Movement and Sport Sciences
Università Degli Studi Dell'Insubria
Saronno03-2011
Skills
- Customer service and support
- Client communication
- Order coordination
- Problem solving
- Attention to detail
- Sales support
- Documentation management
- Team collaboration
- Pressure management
- Adaptability
- Microsoft Office proficiency
Certification
- RSA Queensland, 2023
- QLD White Card, 2023
Languages
- English
- Italian, Native
- English, Fluent
Timeline
Rental Sales Officer
Enterprise Rent-A-Car
09.2024 - Current
Sales Assistant / Person in Charge
Just Jeans
02.2024 - 09.2024
Painter Helper
Bob The Painter
09.2023 - 06.2025
Waitress / Kitchen Assistant
Bisou Bakery
05.2023 - 11.2023
Massage Therapist
Herbal Massage
03.2023 - 11.2023
Sales Assistant
Nike
05.2011 - 02.2023
CPC30220 Certificate III in Carpentry - Carpentry
Elston Education
Massage Therapy Diploma - Health And Wellness
W.S. Educational Centre
Bachelor's Degree - Medical Radiology
Università Statale Degli Studi Di Milano
Bachelor's Degree - Human Movement and Sport Sciences
Università Degli Studi Dell'Insubria