Elena Pesaresi
Coolangatta,QLD
Summary
Customer-oriented, with 2 years of experience in the hospitality industry and 11 years in the retail one. I am creative, open minded, easygoing, enthusiastic person with a strong work-ethic and team work oriented. Dedicated to high-quality service standards and RSA certified.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Rental Sales Officer
Enterprise Rent-A-Car
09.2024 - Current
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Placed sales calls and handled sales for incoming customer calls.
- Managing rental agreements, insurance paperwork, and vehicle inspection forms accurately.
- Ensuring all customer and vehicle records are correct.
- Resolving issues like last-minute cancellations, vehicle unavailability, or damages quickly.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
Sale assistant, person in charge
Just jeans
02.2024 - 09.2024
- Provide a genuine and unique experience for every customer
- Work collaboratively within a team environment to achieve both individual, and store
targets - Assist with stock management and processing
- Assist with set up of store promotions and visual merchandising
- Minimise stock loss by following company loss prevention policies and procedures cash register use and refund procedures.
Kitchen Hand
Haig Street Caffe
11.2023 - 02.2024
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Massage therapist
Herbal massage Surfers Paradise
03.2023 - 10.2023
- Deep tissue, relaxation, foot, sport and remedial massage
Waitress, kitchen hand, dishwasher
Bisou Bakery
05.2023 - 11.2023
- Taking orders at the cash-desk, serving and clearing tables, maintaining a clean and organized work area, performing basic food preparation tasks, setting up the sandwich bar, hotbox, desserts, and bread cabinet.
Sale assistant
NIKE
05.2011 - 02.2023
- Customers assistance and care, extensive knowledge of promotions, sales, and safe payment procedures, cash register use, warehouse management, visual merchandising, and product presentation.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Education
Massage therapy -
W.S. Educational Center
01.2018
Bachelor's degree - Medical Radiology
Università Statale degli Studi Milano
01.2015
Bachelor's degree - Human Movement and sport sciences
Università Degli Studi Dell'Insubri
01.2011
Skills
- Creativity
- Adaptability
- Problem Solving
- Ability to Work Under Pressure
- Fast Learner
- Teamwork
- Communication
- Sales Expertise
- Attention to detail
- Customer Service
Languages
English
Italian
Certification
RSA May 2023
Timeline
Rental Sales Officer
Enterprise Rent-A-Car
09.2024 - Current
Sale assistant, person in charge
Just jeans
02.2024 - 09.2024
Kitchen Hand
Haig Street Caffe
11.2023 - 02.2024
Waitress, kitchen hand, dishwasher
Bisou Bakery
05.2023 - 11.2023
Massage therapist
Herbal massage Surfers Paradise
03.2023 - 10.2023
Sale assistant
NIKE
05.2011 - 02.2023
Massage therapy -
W.S. Educational Center
Bachelor's degree - Medical Radiology
Università Statale degli Studi Milano
Bachelor's degree - Human Movement and sport sciences
Università Degli Studi Dell'Insubri
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