Yi Qian (Elena) Tan
Melbourne,VIC
Summary
Hardworking student pursuing business major seeks this opportunity to gain a new experience. With some years in working experience with customers in retail, I've acquired the responsible retail professional with managing daily operations, service while also paying attention to customer needs and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Pharmacist Assistant - Retail
Chemist Warehouse - Oggs Pharmacy, Peter Kim
11.2021 - 08.2023
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store products
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Store Assistant
Sweet And Nut Shop, Lucy Hu
03.2021 - 12.2021
- Greeted customers, helped locate products, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts for customers.
- Answered questions about store policies and addressed customer concerns.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Business - Logistics And Supply Chain Management , Marketing
RMIT University
Melbourne, VIC12.2023
High School -
St Catherine's School
Toorak, VIC12.2020
Skills
- Customer Service Skills: Interacting with diverse range of customers, addressing their inquiries, and providing assistance in finding products can enhance communication, problem-solving, and interpersonal skills
- Attention to Detail: Managing inventory, and ensuring accurate pricing requires meticulous attention to detail to avoid errors Suggesting correct supplements that are suitable for customers
- Teamwork: Collaborating with colleagues in fast-paced retail environment fosters teamwork, cooperation, and ability to adapt to various roles and responsibilities
- Cultural Sensitivity: Interacting with customers from diverse backgrounds enhances cultural sensitivity and ability to interact respectfully with people from various cultures
Clubs and Societies
Malaysian Association RUMA
- exploring Melbourne
- making connections with other Malaysian students
- Co-curricular activities (sports, brunch)
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Professional Working
Malay
Limited Working
Timeline
Pharmacist Assistant - Retail
Chemist Warehouse - Oggs Pharmacy, Peter Kim
11.2021 - 08.2023
Store Assistant
Sweet And Nut Shop, Lucy Hu
03.2021 - 12.2021
Bachelor of Business - Logistics And Supply Chain Management , Marketing
RMIT University
High School -
St Catherine's School
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