Elisa Palmieri
Brabham
Summary
Hi, my name is Elisa and i am a Year 12 student at Hampton Senior High with extensive experience in retail and café environments. Fluent in English, Italian and Spanish I am passionate about providing exceptional customer service, with a proven track record in retail sales, customer satisfaction, and cash handling. I am seeking a part-time position on the weekends to utilize my skills and gain further professional experience.
Overview
2
2
years of professional experience
Work History
Retail Assistant
Unes
Milan
01.2024 - 12.2024
- Restocked and organized shelves during slow periods to maintain store appearance.
- Handled customer inquiries, complaints, and returns efficiently.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Bagged or packaged purchases and wrapped gifts.
- Addressed customer questions and concerns regarding products and services.
- Answered customer inquiries regarding product features, pricing, and availability.
- Computed purchases and received and processed cash or credit payment.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Operated cash registers to process sales transactions.
Cafe Server
Crazy Cat Cafe
Milan
01.2023 - 12.2023
- Presented menus and answered questions regarding items.
- Replenished beverages throughout the shift as needed.
- Helped other servers as needed or requested.
- Answered questions about menu selections and made recommendations when requested.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Processed cash and credit card payments accurately.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated effectively with kitchen staff regarding special requests or dietary restrictions.
- Resolved customer complaints in a professional manner.
- Assisted in taking orders and serving food to tables.
- Practiced safe food handling techniques at all times while on shift.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained knowledge of all menu items, specials, and promotions.
- Informed customers of daily specials and signature menu items.
- Cleaned dining area including tables, chairs, floors, windowsills, countertops.
- Provided excellent customer service at all times.
- Checked on customers during their meal to ensure satisfaction.
Education
Some College (No Degree) -
Hampton Senior High School
Morley, WASome College (No Degree) - School
Liceo M. Curie
Milano, ItalySkills
- Retail transactions processing
- Customer service
- Cash handling accuracy
- Customer assistance
- Effective communication
- Fluent Italian speaker
- Fluent Spanish speaker
- Hardworking
- Organised
- Creative
Languages
Italian
Native/ Bilingual
English
Full Professional
Spanish
Full Professional
French
Professional
Timeline
Retail Assistant
Unes
01.2024 - 12.2024
Cafe Server
Crazy Cat Cafe
01.2023 - 12.2023
Some College (No Degree) -
Hampton Senior High School
Some College (No Degree) - School
Liceo M. Curie
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