Summary
Overview
Work History
Education
Skills
Timeline
Generic

ELISE VERWOERT

Redbank Plains,Australia

Summary

Outgoing, caring person offering superb customer service proficiency and passion for exceeding goals and making changes for the better. Results-oriented professional, specializing in administration, childcare, education and customer service with management training. Patient and persistent with unique ability to relate to diverse individuals of all ethnicity and background, willing to make changes and help, seeing people as a positive possibility and helping them find it in themselves.

Overview

19
19
years of professional experience

Work History

Administration Officer

Ultimate Motorbikes
West Ipswich, Queensland
05.2021 - 10.2024

As a Adminstration officer for Ultimate Motorbikes my day to day tasks were as follows

  • Managing various accounts on a daily basis
  • Closing deal packs
  • Taking calls for various departments
  • Managing til recs for multiple departments
  • Psying/ad hoc various accounts on a daily basis
  • Transporting daily safe drop to bank
  • Carrying out all EOM and all EOFY year accounts
  • Instocking and pricing motorcycles as they arrive
  • Registering vehicles to customers
  • Transferring vehicles in and out to other stores

Preschool Assistant educator

Redbank Plains Child Care Childrens Centre
Redbank Plains, QLD, Australia
03.2010 - 07.2013
  • As a preschool educator responsibilities covered on a daily basis
  • Use computers for various applications, such as database management or word processing
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Create, maintain, and enter information into databases
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Complete forms in accordance with company procedures
  • Maintain scheduling and event calendars
  • Mail newsletters, promotional material, or other information
  • Supervise and care for young children aged 3-5
  • Deligate care procedures with staff and parents
  • Creating new and fun environments for all learning activities and abilities
  • Informing parents of child's day including injury, grievances etcposting a daily news letter of the days activities
  • Working in a fast paced environment with multiple staff and attending to every individual need as advised and needed
  • Open and close of centre including delagating other staff duties, maintaining staff to child ratios as per government requirements
  • Roll call
  • Taking and filing any payments made to the centre
  • Thorough cleaning regimes with required check lists
  • Immaculate hygiene and personal presentation
  • Supply and maintain blue card
  • Hold current first aide and CPR certification
  • Maintain food handling safety certification
  • Study in required certification (cert III in children's services)
  • Maintaining a professional caring and responsive roll at all times to ensure happiness, comfort, and safety of children and their families

Retail assistant

Best&Less
Victoria Point, QLD, Australia
05.2008 - 10.2008
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Inventory stock and reorder when inventory drops to a specified level
  • Instruct staff on how to handle difficult and complicated sales
  • Keep records of purchases, sales, and requisitions
  • Enforce safety, health, and security rules
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Authorize payments and merchandise returns
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
  • Examine products purchased for resale or received for storage to assess the condition of each product or item
  • Establish and implement policies, goals, objectives, and procedures for their department
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Take sales using required till and technology
  • Take complaints and professionally handle any grievances
  • Give sound input into store and staff presentation
  • Maintain personal presentation and hygiene
  • Take initiative when managers were unavailable
  • Create additional sales to customers of environmental bags and any other store purchase offers
  • Educate self in management position and requirements

Retail staff

Bubs petrol station and car wash
Healesville, Victoria, Australia
02.2006 - 01.2007
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
  • Create, maintain, and enter information into databases
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Complete forms in accordance with company procedures
  • Maintain scheduling and event calendars
  • Provide services to customers, such as order placement
  • Review work done by others to check for correct stock placement etc
  • Establish work procedures or schedules and keep track of the daily work of other staff
  • Order and dispense supplies
  • Learn to operate new office technologies as they are developed and implemented
  • Supervise other staff and provide training and orientation to new staff
  • Train and assist staff with computer usage and till usage
  • Manage safe drops
  • Payment and deliveries of fuel and produce supplies
  • Ensure correct safety at pumps
  • Check and record bourses and full supply at close
  • Close of store including taking and safe dropping all earnings including electronic payment
  • Ensuring all technologies are safely and securely shut down and/or locked
  • Manage multiple customer interactions at once
  • Maintain and close store independently

Education

High School Diploma - English, health and human development

Sale College
Sale, Victoria
10.2007

Skills

  • Customer and Personal Service
  • Reading Comprehension
  • Speaking
  • Time Management
  • Administration and Management
  • Social Perceptiveness
  • Judgment and Decision Making
  • Active Learning

Timeline

Administration Officer

Ultimate Motorbikes
05.2021 - 10.2024

Preschool Assistant educator

Redbank Plains Child Care Childrens Centre
03.2010 - 07.2013

Retail assistant

Best&Less
05.2008 - 10.2008

Retail staff

Bubs petrol station and car wash
02.2006 - 01.2007

High School Diploma - English, health and human development

Sale College
ELISE VERWOERT