Outgoing, caring person offering superb customer service proficiency and passion for exceeding goals and making changes for the better. Results-oriented professional, specializing in administration, childcare, education and customer service with management training. Patient and persistent with unique ability to relate to diverse individuals of all ethnicity and background, willing to make changes and help, seeing people as a positive possibility and helping them find it in themselves.
Overview
19
19
years of professional experience
Work History
Administration Officer
Ultimate Motorbikes
West Ipswich, Queensland
05.2021 - 10.2024
As a Adminstration officer for Ultimate Motorbikes my day to day tasks were as follows
Managing various accounts on a daily basis
Closing deal packs
Taking calls for various departments
Managing til recs for multiple departments
Psying/ad hoc various accounts on a daily basis
Transporting daily safe drop to bank
Carrying out all EOM and all EOFY year accounts
Instocking and pricing motorcycles as they arrive
Registering vehicles to customers
Transferring vehicles in and out to other stores
Preschool Assistant educator
Redbank Plains Child Care Childrens Centre
Redbank Plains, QLD, Australia
03.2010 - 07.2013
As a preschool educator responsibilities covered on a daily basis
Use computers for various applications, such as database management or word processing
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
Create, maintain, and enter information into databases
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
Complete forms in accordance with company procedures
Maintain scheduling and event calendars
Mail newsletters, promotional material, or other information
Supervise and care for young children aged 3-5
Deligate care procedures with staff and parents
Creating new and fun environments for all learning activities and abilities
Informing parents of child's day including injury, grievances etcposting a daily news letter of the days activities
Working in a fast paced environment with multiple staff and attending to every individual need as advised and needed
Open and close of centre including delagating other staff duties, maintaining staff to child ratios as per government requirements
Roll call
Taking and filing any payments made to the centre
Thorough cleaning regimes with required check lists
Immaculate hygiene and personal presentation
Supply and maintain blue card
Hold current first aide and CPR certification
Maintain food handling safety certification
Study in required certification (cert III in children's services)
Maintaining a professional caring and responsive roll at all times to ensure happiness, comfort, and safety of children and their families
Retail assistant
Best&Less
Victoria Point, QLD, Australia
05.2008 - 10.2008
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
Monitor sales activities to ensure that customers receive satisfactory service and quality goods
Inventory stock and reorder when inventory drops to a specified level
Instruct staff on how to handle difficult and complicated sales
Keep records of purchases, sales, and requisitions
Enforce safety, health, and security rules
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
Authorize payments and merchandise returns
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
Examine products purchased for resale or received for storage to assess the condition of each product or item
Establish and implement policies, goals, objectives, and procedures for their department
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
Take sales using required till and technology
Take complaints and professionally handle any grievances
Give sound input into store and staff presentation
Maintain personal presentation and hygiene
Take initiative when managers were unavailable
Create additional sales to customers of environmental bags and any other store purchase offers
Educate self in management position and requirements
Retail staff
Bubs petrol station and car wash
Healesville, Victoria, Australia
02.2006 - 01.2007
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
Create, maintain, and enter information into databases
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
Complete forms in accordance with company procedures
Maintain scheduling and event calendars
Provide services to customers, such as order placement
Review work done by others to check for correct stock placement etc
Establish work procedures or schedules and keep track of the daily work of other staff
Order and dispense supplies
Learn to operate new office technologies as they are developed and implemented
Supervise other staff and provide training and orientation to new staff
Train and assist staff with computer usage and till usage
Manage safe drops
Payment and deliveries of fuel and produce supplies
Ensure correct safety at pumps
Check and record bourses and full supply at close
Close of store including taking and safe dropping all earnings including electronic payment
Ensuring all technologies are safely and securely shut down and/or locked
Manage multiple customer interactions at once
Maintain and close store independently
Education
High School Diploma - English, health and human development
Sale College
Sale, Victoria
10.2007
Skills
Customer and Personal Service
Reading Comprehension
Speaking
Time Management
Administration and Management
Social Perceptiveness
Judgment and Decision Making
Active Learning
Timeline
Administration Officer
Ultimate Motorbikes
05.2021 - 10.2024
Preschool Assistant educator
Redbank Plains Child Care Childrens Centre
03.2010 - 07.2013
Retail assistant
Best&Less
05.2008 - 10.2008
Retail staff
Bubs petrol station and car wash
02.2006 - 01.2007
High School Diploma - English, health and human development
Administration Officer at Queensland State Government, Department of Children, Youth Justice and Multicultural AffairsAdministration Officer at Queensland State Government, Department of Children, Youth Justice and Multicultural Affairs