Elita Ferizi
Merrylands,NSW
Summary
Hardworking, highly motivated professional eager to use combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Beauty Therapist
Kalani Clinic
Sydney
12.2022 - 06.2024
- Assessed clients' skin condition before recommending suitable facials or other treatments accordingly
- Ordered, displayed, and maintained supplies
- Performed Skin Needling, Laser Hair Removal, Skin Peels + Facials, Body Sculpting and Teeth Whitening treatments
- Recommended skin care products to clients based on client skin concerns
- Re-booked clients creating a personal clientele
- Followed up clients to ensure treatment satisfaction, ensured any concerns were dealt with and assisted
- Managed social media page, daily uploads, created content, replied to enquiries both in and out of work hours
- Answered calls and replied back to emails ensuring client satisfaction
- Organised team training and gained further knowledge on both advanced treatments and products
- Ensured clinic was always spotless, equipment were sanitised and work areas were maintained.
Receptionist
Metal Master Pty Ld
Sydney
02.2021 - 11.2022
- Handled cash and credit card payments with accuracy
- Put through invoices and followed them up
- Answered phones professionally in accordance with organisational protocols
- Assisted with administrative tasks such as filing documents, putting through orders and copying materials
- Maintained accurate records of all incoming calls, messages, and visitors
- Resolved client issues and assisted in enquires
- Managed daily calendar appointments for staff members
- Organised scheduled deliveries for clients with staff members
- Put through and organised deliveries using software systems (Monday), Microsoft Excel.
Retail Assistant
Woolworths
Sydney
10.2019 - 11.2020
- Demonstrated ability to work both independently and as part of a team in a fast-paced environment
- Operated cash registers to process customer transactions
- Completed daily store opening and closing tasks
- Processed payments via cash, credit cards or gift cards according to established procedures
- Greeted customers and ascertained what each customer wanted and needed.
Fast Food Worker
McDonald’s
Punchbowl
04.2018 - 08.2019
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Trained newly hired employees on routine tasks and customer service.
- Enhanced drive-thru service speed by optimizing order taking and payment processes.
Education
Diploma - Beauty Therapy
Academy of Beauty Dermal and laser
North Strathfield, NSW10.2022
High School Diploma -
Beverly Hills Girls High School
Beverly Hills, NSW09.2020
Skills
- Problem solving
- Flexibility
- Management skills
- Customer Service
- Beauty knowledge
- Skin and Laser treatments
- Ability to book ongoing appointments
- Product knowledge
- Customer care
- Social media marketing
- Sales processing
Certification
- Diploma in Beauty Therapy
- Diploma in Dermal and Laser
- Diploma in Salon Management
Timeline
Beauty Therapist
Kalani Clinic
12.2022 - 06.2024
Receptionist
Metal Master Pty Ld
02.2021 - 11.2022
Retail Assistant
Woolworths
10.2019 - 11.2020
Fast Food Worker
McDonald’s
04.2018 - 08.2019
Diploma - Beauty Therapy
Academy of Beauty Dermal and laser
High School Diploma -
Beverly Hills Girls High School