Eliza Robson

• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Provided world-class spa experiences to relax clients whilst also assessing skin needs.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Arranged merchandise to present visually appealing displays and attract clientele.
• Processed payments, entering sales in register for prompt customer service.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
• Answered phone calls and emails to schedule client appointments.
• Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
• Confirmed appointments, communicated with clients and updated client records.



• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Performed opening and closing duties within bar area according to schedule.
• Handled complaints and questions relating to drinks or food.