Elizabeth Billing
Marrickville,NSW
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture as well as ensuring excellent client service delivery. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic environments.
Overview
13
13
years of professional experience
Work History
DISABILITY SUPPORT PRACTITIONER/ACTING HOUSE MANAGER
Cerebral Palsy Alliance
2019.11 - Current
- Collaborated with internal and external stakeholders to ensure client support plans are person centred to ensure excellent service delivery.
- Served as a mentor to new DSPs providing guidance on best practices, completing assessments and skill builders.
- Developed strong working relationships with colleagues and internal/external partners to facilitate effective collaboration on shared goals.
- Elevated management standards by continuously seeking opportunities for professional development and attending relevant online workshops via MCI training.
- Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
- Implemented innovative strategies to address non-compliance issues amongst teams effectively increasing client choice and control.
- Excelled in time management skills, enabling the completion of all daily tasks while also being flexible to accommodate to the unpredictable nature of the job.
FLEXIBLE SUPPORT WORKER
Aruma
2020.11 - 2021.06
COUNSELLOR/ASSISTANT PROGRAM DIRECTOR
Sunnyhill Adventure Centre
2015.05 - 2019.08
CASUAL HOSPITALITY ALL ROUNDER
National Workforce
2015.09 - 2019.03
BARTENDER
Sports Bar And Grill
2017.10 - 2018.04
CUSTOMER SERVICE OFFICER
Sydney Olympic Park Aquatic Centre
2016.09 - 2017.04
BARISTA/CUSTOMER SERVICE
Mcdonalds
2011.05 - 2016.05
Education
Bachelor of Nursing -
University of Wollongong
Sydney, NSW11.2023
Certificate III in Health Services Assistance -
NSW Department of Health
09.2014
Higher School Certificate -
Westfields Sports High School
Fairfield West, NSW09.2014
Skills
- Policy Implementation
- Team Leadership
- Staff Management
- Verbal and Written Communication
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Budget Control
Timeline
FLEXIBLE SUPPORT WORKER
Aruma
2020.11 - 2021.06
DISABILITY SUPPORT PRACTITIONER/ACTING HOUSE MANAGER
Cerebral Palsy Alliance
2019.11 - Current
BARTENDER
Sports Bar And Grill
2017.10 - 2018.04
CUSTOMER SERVICE OFFICER
Sydney Olympic Park Aquatic Centre
2016.09 - 2017.04
CASUAL HOSPITALITY ALL ROUNDER
National Workforce
2015.09 - 2019.03
COUNSELLOR/ASSISTANT PROGRAM DIRECTOR
Sunnyhill Adventure Centre
2015.05 - 2019.08
BARISTA/CUSTOMER SERVICE
Mcdonalds
2011.05 - 2016.05
Bachelor of Nursing -
University of Wollongong
Certificate III in Health Services Assistance -
NSW Department of Health
Higher School Certificate -
Westfields Sports High School