Elizabeth Billing
Marrickville,NSW
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture as well as ensuring excellent client service delivery. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic environments.
Overview
13
13
years of professional experience
Work History
DISABILITY SUPPORT PRACTITIONER/ACTING HOUSE MANAGER
Cerebral Palsy Alliance
11.2019 - Current
- Collaborated with internal and external stakeholders to ensure client support plans are person centred to ensure excellent service delivery.
- Served as a mentor to new DSPs providing guidance on best practices, completing assessments and skill builders.
- Developed strong working relationships with colleagues and internal/external partners to facilitate effective collaboration on shared goals.
- Elevated management standards by continuously seeking opportunities for professional development and attending relevant online workshops via MCI training.
- Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
- Implemented innovative strategies to address non-compliance issues amongst teams effectively increasing client choice and control.
- Excelled in time management skills, enabling the completion of all daily tasks while also being flexible to accommodate to the unpredictable nature of the job.
FLEXIBLE SUPPORT WORKER
Aruma
11.2020 - 06.2021
COUNSELLOR/ASSISTANT PROGRAM DIRECTOR
Sunnyhill Adventure Centre
05.2015 - 08.2019
CASUAL HOSPITALITY ALL ROUNDER
National Workforce
09.2015 - 03.2019
BARTENDER
Sports Bar And Grill
10.2017 - 04.2018
CUSTOMER SERVICE OFFICER
Sydney Olympic Park Aquatic Centre
09.2016 - 04.2017
BARISTA/CUSTOMER SERVICE
Mcdonalds
05.2011 - 05.2016
Education
Bachelor of Nursing -
University of Wollongong
Sydney, NSW11.2023
Certificate III in Health Services Assistance -
NSW Department of Health
09.2014
Higher School Certificate -
Westfields Sports High School
Fairfield West, NSW09.2014
Skills
- Policy Implementation
- Team Leadership
- Staff Management
- Verbal and Written Communication
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Budget Control
Timeline
FLEXIBLE SUPPORT WORKER
Aruma
11.2020 - 06.2021
DISABILITY SUPPORT PRACTITIONER/ACTING HOUSE MANAGER
Cerebral Palsy Alliance
11.2019 - Current
BARTENDER
Sports Bar And Grill
10.2017 - 04.2018
CUSTOMER SERVICE OFFICER
Sydney Olympic Park Aquatic Centre
09.2016 - 04.2017
CASUAL HOSPITALITY ALL ROUNDER
National Workforce
09.2015 - 03.2019
COUNSELLOR/ASSISTANT PROGRAM DIRECTOR
Sunnyhill Adventure Centre
05.2015 - 08.2019
BARISTA/CUSTOMER SERVICE
Mcdonalds
05.2011 - 05.2016
Bachelor of Nursing -
University of Wollongong
Certificate III in Health Services Assistance -
NSW Department of Health
Higher School Certificate -
Westfields Sports High School
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