Summary
Overview
Work History
Skills
Timeline
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Elizabeth Offer

Mitchell,QLD

Summary

Accomplished Support Worker with a proven track record from Self Employed NDIS and Queensland Health, enhancing client satisfaction through exceptional emotional support and daily living assistance. Skilled in health and safety awareness, I've significantly improved quality of life for clients by advocating effectively and streamlining care processes. Demonstrates strong housekeeping and interpersonal abilities, ensuring a safe, dignified environment.

Overview

28
28
years of professional experience

Work History

Support Worker

Self Employed NDIS
Mitchell, QLD
01.2020 - Current

Provide support to clients within their own home to ensure quality of life.

Assisting with ADL'S.

Support in social situations.

Listen to and respect the clients wishes.

Help maintain the dignity of the client.

Be aware that it is their home.

Cook nutritious meals while observing the clients likes and dislikes.

Maintain a clean and tidy home for them

Monitor and report any repairs required on equipment. Advocate for the client if they or their family are unable to do so.

Support Worker

Australian Health Call/Wellways
Mitchell, QLD
10.2014 - 01.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.

Retail Worker

Foodworks Mitchell (Previous Owner's)
Mitchell, QLD
06.2012 - 06.2014
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Order and maintain supply for the Fridges, Freezers and Dairy sections.
  • Check order in upon delivery
  • Ensure stock rotation
  • Meet with reps
  • Ensure high turn over of stock. Removing stock that doesn't sell and trailing new items
  • Be aware of upcoming sales and stock required

Kitchen Supervisor/Cook

Maranoa Retirement Village
Mitchell, QLD
09.2007 - 05.2012
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Controlled food costs and managed inventory.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Reduced food waste through effective inventory management and menu planning.
  • Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
  • Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
  • Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
  • Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
  • Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
  • Introduced customer feedback system to refine menu offerings and service.
  • Ensured residents had input into menu
  • Ensured residents dietary requirements were met
  • Kitchen cleaned at end of day

Personal Carer

Maranoa Retirement Village
Mitchell, QLD
03.1997 - 09.2007
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
  • Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained a clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Enhanced patient comfort by providing compassionate care and assistance with daily living tasks.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Assistant in Nursing

Queensland Health
Mitchell, QLD
10.2014 - 03.2020
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional Support
  • Daily living assistance
  • Confidentiality and Privacy
  • Cleaning and sanitizing
  • Mobility Assistance
  • Behavioral support
  • Meal Preparation
  • Life Skills Development

Timeline

Support Worker

Self Employed NDIS
01.2020 - Current

Support Worker

Australian Health Call/Wellways
10.2014 - 01.2020

Assistant in Nursing

Queensland Health
10.2014 - 03.2020

Retail Worker

Foodworks Mitchell (Previous Owner's)
06.2012 - 06.2014

Kitchen Supervisor/Cook

Maranoa Retirement Village
09.2007 - 05.2012

Personal Carer

Maranoa Retirement Village
03.1997 - 09.2007
Elizabeth Offer