Elke Gale
Mornington
Summary
Thrives in client consultations and appointment coordination. Known for outstanding client retention and relationship building, I effectively manage service delivery while ensuring a clean and welcoming environment. Proficient in colouring and cutting, I am dedicated to enhancing client satisfaction and loyalty.
Loves connecting with clients and enhancing client experiences.
Has a passion for the arts and all things creative.
Overview
9
9
years of professional experience
Work History
Hairdresser
Silk Hair
09.2024 - Current
- Hairdresser duties
- Colouring & cutting
- Managing phone calls
- Receive payments
- End of day banking
- Booking appointments
- Client consultations
- Receive deliveries
- Maintaining a clean & tidy salon
- Connecting with clients & building relationships
- Coordinate appointment book
- Phone enquiries
Hairdresser
Kasey Lee Blonde Specialist
06.2024 - 09.2024
- Hairdresser duties
- Colouring & cutting
- Receive payments
- Client consultations
- Receive deliveries
- Maintaining a clean & tidy salon
- Connecting with clients & building relationships
- Coordinate appointment book
Hairdresser
Em V Hair
06.2023 - 04.2024
- Hairdresser duties
- Colouring & cutting
- Managing phone calls
- Receive payments
- End of day banking
- Booking appointments
- Client consultations
- Receive deliveries
- Maintaining a clean & tidy salon
- Connecting with clients & building relationships
- Coordinate appointment book
- Phone enquiries
Dental Front Office Receptionist
Bond Street Dental
06.2016 - 03.2022
- Administration support to the practice
- Enhance patient experience
- Meeting and greeting patients
- Maintain a smooth & efficient front desk
- Maintain & update patient files
- Manage appointment bookings & scheduling
- Handling enquiries via phone, email & in person
- Process patient information & updating records
- Management of surgical dates
- Assisting with dental seminars
- Processing payments
- Building relationships with patients
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
Education
Cert III HAIRDRESSING - Hairdressing
Chisholm Institute
Rosebud, VIC06.2023
Year 12 -
McKinnon Secondary College
McKinnon, VIC12.2006
Skills
- Client consultation
- Service coordination
- Social media promotion
- Outstanding client retention
- Quick learner
- Customer consultation
- Customer education
- Relationship building and management
- Schedule management
- Detail-orientated
- Appointment coordination
Timeline
Hairdresser
Silk Hair
09.2024 - Current
Hairdresser
Kasey Lee Blonde Specialist
06.2024 - 09.2024
Hairdresser
Em V Hair
06.2023 - 04.2024
Dental Front Office Receptionist
Bond Street Dental
06.2016 - 03.2022
Cert III HAIRDRESSING - Hairdressing
Chisholm Institute
Year 12 -
McKinnon Secondary College
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