Ella Anderson
VIC
Summary
Dynamic and dedicated professional with extensive experience in customer service at The Hobsons Stores. Proven ability to enhance customer satisfaction through strong multitasking and exceptional service. Skilled in training staff and managing inventory, fostering a collaborative team environment while ensuring operational efficiency. Highly reliable with a commitment to creating positive experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender and Waitress
The Hobsons Stores
10.2024 - Current
- Crafted and served a diverse range of cocktails and beverages following precise recipes.
- Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Trained new staff on bartending techniques, safety protocols, and customer engagement strategies.
Customer Service Assistant
Chicken Lads
02.2023 - Current
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted in training new staff on product knowledge and customer interaction techniques.
- Maintained clean and organized work environment to maintain customer safety.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Coles Assistant
Coles Supermarket
04.2022 - 10.2024
- Assisted in inventory management, ensuring stock levels met customer demand efficiently.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Implemented streamlined checkout processes, reducing wait times and enhancing customer satisfaction.
- Trained new employees on store policies and procedures, fostering a collaborative team environment.
Education
Diploma - Nursing
Holmesglen Institute of TAFE
Melbourne, VIC08-2026
No Degree -
Sandringham College
10-2024
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
Certification
Working with children (WWC)
NDIS
Hand hygiene
Food handling certificate
First aid certificate
Interact with customers certificate
Timeline
Bartender and Waitress
The Hobsons Stores
10.2024 - Current
Customer Service Assistant
Chicken Lads
02.2023 - Current
Coles Assistant
Coles Supermarket
04.2022 - 10.2024
Diploma - Nursing
Holmesglen Institute of TAFE
No Degree -
Sandringham College