Ellarose Baseley
Subway
Goulburn,NSW
4
years of professional experience
Detail-oriented hospitality professional with experience in customer service and food preparation. Expertise in training new staff and streamlining operations to enhance service delivery during peak hours.
Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.
Knowledgeable hospitality worker with solid background in hospitality. Successfully managed guest services, contributing to high level of customer satisfaction. Demonstrated expertise in conflict resolution and maintaining welcoming environment. Proven ability to adapt to dynamic settings and collaborate with team members to achieve service excellence.
Work History
Hospitality Worker
3 Years 10 Months- Operated cash register and processed transactions accurately.
- Provided excellent customer service, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of work area to comply with health standards.
- Assisted in food preparation and assembly while following safety protocols.
- Trained new staff on operational procedures and customer interaction techniques.
- Implemented inventory management practices to minimize waste and ensure stock availability.
- Collaborated with team members to streamline service delivery during peak hours.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
Work Experience
1 Month- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Good Communication skills
- Work efficiently and good time management skills
- Supporting children with a disability, to enhance their skills with reading, writing and fine gross motor skills
- Supporting the class room teacher to assist the children in the class, play areas
- Played games with the students to help develop their balance and eye contact
- Setting up the class for group activities
- Supporting the teachers and children on community access
- supporting the students with their sport activity, setting up of sporting equipment
- supporting the students at recess and lunchtimes
- Supporting student to and from their bus drop off and pick up
Education
No Degree - Year 12 Certificate
Skills
Food preparation
Cleaning and sanitizing
Supply restocking
First aid training
Teamwork and collaboration
Problem-solving
Multitasking
Time management
Food safety
Prep work
Customer service
Problem-solving skills
Excellent communication
Cash handling
Organizational skills
Multitasking Abilities
Attention to detail
Decision-making
Team building
Staff training
Task prioritization
Customer service management
Computer skills
Phone and email etiquette
Active listening
Reliability
Team collaboration
Timeline
Work Experience
The Crescent School
06.2024 - 07.2024Read More
Hospitality Worker
Subway
10.2022 - CurrentRead More
Mulwaree High
No Degree from Year 12 Certificate
Read More