Elleni Voudourellis
Townsville,Queensland
Summary
Offering strong interpersonal abilities and genuine passion for client service, eager to learn and develop in any environment. Brings understanding of operations and ability to quickly learn new systems and processes. Ready to use and develop communication and organizational skills in the job position
Overview
2
2
years of professional experience
Work History
Retail Sales Assistant
Telstra
Townsville
08.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Improved store appearance with effective merchandising and creative displays.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
Picker Packer
The Distributors Townsville
Townsville
04.2024 - 08.2024
- carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
Customer Assistant
Cornettes IGA
Townsville, QLD
02.2023 - 04.2024
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Handled cash transactions accurately while adhering to company security protocols.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Collaborated with colleagues to ensure seamless customer service during high-traffic periods.
Education
Pathology Collection - Health
TAFE QLD
Townsville11.2024
QCE - General Studies
St Patrick’s College Townsville
Townsville11.2022
Skills
- Punctuality
- Cash handling
- Cash register operation
- Goal oriented
- Processing payments
- Sales expertise
- Point of sale operation
- Building rapport
- Negotiation
- Customer assistance
- Phone etiquette
- Customer engagement
- Interpersonal and written communication
- Professional appearance
Timeline
Retail Sales Assistant
Telstra
08.2024 - Current
Picker Packer
The Distributors Townsville
04.2024 - 08.2024
Customer Assistant
Cornettes IGA
02.2023 - 04.2024
Pathology Collection - Health
TAFE QLD
QCE - General Studies
St Patrick’s College Townsville