Ellie Westwood
Mandurah,WA
Summary
After five years of working FIFO, I made the decision to come home and find my forever career — something meaningful that I’m truly excited to settle into and look forward to each day. Dogs have always been a big part of my life; I never went without one until FIFO, and coming home to pursue a career caring for them just feels right. I have extensive customer service experience and a friendly, people-focused demeanor that helps me build strong relationships with customers. Now that I’m home, I can’t think of anything more rewarding than a role where I can work closely with dogs, build positive relationships with their owners, and be part of a supportive team that shares the same passion for animal care and well-being. I am compassionate, reliable, and always excited to learn! Thank you for your consideration of my application.
Overview
6
6
years of professional experience
Work History
Sales Assistant
Lovisa
Joondalup/Mandurah, Western Australia
02.2025 - Current
- Assisted customers with product inquiries and selection processes.
- Maintained organized merchandise displays and inventory accuracy.
- Processed transactions efficiently at the point of sale.
- Collaborated with team members to enhance customer service experiences.
- Handled customer complaints professionally and promptly resolved issues.
- Engaged in training sessions to learn product knowledge and sales techniques.
Process Technician
BHP
Pilbara, Western Australia
02.2022 - 02.2025
- Operated machinery to maintain production flow and efficiency.
- Monitored quality control processes to ensure product standards.
- Collaborated with team members to troubleshoot equipment issues.
- Implemented safety procedures to promote a safe work environment.
- Documented production data for compliance and reporting purposes.
- Conducted regular inspections of machinery components to ensure they were functioning properly.
- Analyzed product samples for conformance with specifications using various testing methods and instruments.
FIFO Bar/Retail Worker
Sodexo
Pilbara, Western Australia
02.2020 - 01.2022
- Maintained cleanliness and organization of retail space.
- Operated cash register and processed transactions efficiently.
- Collaborated with team members to restock inventory shelves.
- Provided exceptional customer service during busy peak hours.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
Education
Processing Production - Cert 11 in Processing Production
North Regional TAFE
WA02-2023
Cert 111 In Conservation Land Management -
South Metropolitan TAFE
Perth, WA12-2019
WACE Year 12 -
North Lake Senior Campus
12-2018
Skills
- Customer relationship management
- Equipment maintenance
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Time management
- Patience and empathy
- Positive and friendly attitude
- Recordkeeping
References
References available upon request.
Timeline
Sales Assistant
Lovisa
02.2025 - Current
Process Technician
BHP
02.2022 - 02.2025
FIFO Bar/Retail Worker
Sodexo
02.2020 - 01.2022
Processing Production - Cert 11 in Processing Production
North Regional TAFE
Cert 111 In Conservation Land Management -
South Metropolitan TAFE
WACE Year 12 -
North Lake Senior Campus