Eloise Balzer
Cairns,QLD
Summary
Motivated professional with a proven track record of tackling new challenges. Demonstrates strong work ethic and adaptability in fast-paced environments. Skilled in mastering new tasks quickly and excelling under pressure, consistently delivering high-quality results.
Overview
5
5
years of professional experience
Work History
Central Referrals AO3
Cairns and Hinterland Hospital and Health Service
Cairns, QLD
05.2025 - Current
- Use software to maintain patient details and clinic information.
- Liaise with patients and their GPs.
- Collaborated with team members to ensure smooth communication across departments.
- Process and upload patient referrals using HBCIS, Referral Workflow, and Proda.
- Work Collaboratively with my team to ensure work is completed on time.
- Handled incoming calls, directing inquiries to appropriate personnel promptly.
Rheumatology Outpatient Clinic AO3
Cairns and Hinterland Hospital and Health Service
Cairns, QLD
03.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service..
- Liaise with patients, clinicians, nurses and fellow administrative officers.
- Maintained organized filing systems for documents and records management.
- Handled incoming calls, directing inquiries to appropriate personnel promptly.
- Check patients in and out of the Clinic.
- Schedule Patient appointment.
Thoracic Outpatient Clinic AO3
Handled incoming calls, directing inquiries to appropriate personnel promptly.
Cairns, QLD
03.2025 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Process invoices for appropriate clinic appointments and services through Medirecords.
- File the paperwork accordingly and efficiently.
Pharmacy Clinical Assistant CA2
Handled incoming calls, directing inquiries to appropriate personnel promptly.
Cairns, QLD
06.2024 - 03.2025
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Processed prescription orders using pharmacy management software systems.
- Collaborated with healthcare professionals to ensure patient care continuity.
- Handled customer inquiries and resolved issues promptly and professionally.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Managed filing of prescriptions, both electronically and manually.
Dispensary Technician
Wholelife Pharmacy and Health Foods Redlynch
Cairns, QLD
10.2020 - 06.2024
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Managed inventory by organizing and restocking medications as needed.
- Educated patients on medication usage and potential side effects.
- Collaborated with healthcare professionals to ensure patient care continuity.
- Handled customer inquiries and resolved issues promptly and professionally.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
Education
Bachelor of Commerce - Financial Advising And Accounting
James Cook University
QLD08-2027
Cert III in Community Pharmacy - Community Pharmacy
Pharmacy Guild
Cairns03-2024
High School Diploma -
Freshwater Christian College
Cairns11-2022
S2 And S3 Training - Community Pharmacy
Pharmacy Guild
Cairns08-2021
Skills
- Data entry
- Customer service
- Team collaboration
- Organization and time management
- Excellent communication
- Collaboration
Timeline
Central Referrals AO3
Cairns and Hinterland Hospital and Health Service
05.2025 - Current
Rheumatology Outpatient Clinic AO3
Cairns and Hinterland Hospital and Health Service
03.2025 - Current
Thoracic Outpatient Clinic AO3
Handled incoming calls, directing inquiries to appropriate personnel promptly.
03.2025 - 06.2025
Pharmacy Clinical Assistant CA2
Handled incoming calls, directing inquiries to appropriate personnel promptly.
06.2024 - 03.2025
Dispensary Technician
Wholelife Pharmacy and Health Foods Redlynch
10.2020 - 06.2024
Bachelor of Commerce - Financial Advising And Accounting
James Cook University
Cert III in Community Pharmacy - Community Pharmacy
Pharmacy Guild
High School Diploma -
Freshwater Christian College
S2 And S3 Training - Community Pharmacy
Pharmacy Guild
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