EMILY CHRYSTAL
GUNNEDAH,NSW
Summary
Experienced with providing comprehensive care and support to individuals with disabilities. Utilizes effective communication and interpersonal skills to build trusting relationships and ensure client well-being. Strong understanding of personalized care plans and daily living assistance to enhance client quality of life.
Overview
16
16
years of professional experience
Work History
Disability Support Worker
Challenge Community Services
Gunnedah, NSW
07.2022 - Current
- Supported individuals with disabilities in daily living activities, promoting independence and self-sufficiency.
- Developed and implemented personalized care plans to enhance client well-being and quality of life.
- Streamlined documentation processes, improving accuracy of client records and compliance with regulatory standards.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Adhered to company requirements for patient interactions and care standards.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
OFFICE ADMINISTRATION
ABILITY CARE AND HOLIDAY OPTIONS
09.2018 - 06.2022
- Welcoming and directing visitors, coordinating meetings and appointments, and performing clerical tasks, like answering phones and responding to emails, approving Employees time sheets for pay run
ROSTER CLERK
ABILITY CARE AND HOLIDAY OPTIONS
09.2018 - 06.2022
- Take client calls and shift requests; receive information and reschedule to cover unplanned changes in relation to shift coverage. Ensure shift requests are within the approved parameters of participants' plans. Reconcile staff timesheets to approved rosters.
SUPPORT WORKER
ABILITY CARE AND HOLIDAY OPTIONS
09.2018 - 06.2022
- Support residents in residential houses, SIL accommodation setting, social support, transportation to medical appointments, recreational activities and supporting participants with complex needs. personal care, light domestic duties, and assistance with meal preparation, Supporting clients overnight and weekend trips away.
DAY PROGRAM SUPERVISOR/TEAM LEADER
ABILITY CARE AND HOLIDAY OPTIONS
09.2018 - 06.2022
- Plan and implement activities to facilitate learning and development in daily living, social and life skills. Support and assist clients with activities during the day.
OFFICE ASSISTANT
PEP BOOKEEPING
01.2014 - 03.2017
- General office duties, data entry. Phone duties
Legal receptionist
MICHEAL HEFFORD SOLICTORS
01.2013 - 01.2014
- General office duties, communication with clients finalizing paperwork, communicating with legal aid and police authorities, cash, and card payments
Office Assistant
PEPACOM SERVICES BRISBANE
01.2010 - 01.2014
- General office duties, data entry, cash, and card payments, writing and selling art union tickets
Education
Manual Handling - Disability Studies
Community College - Northern Inland Inc
Gunnedah07-2021
Statement Of Attainment - Disability Studies
Community College - Northern Inland Inc
Gunnedah06-2021
Certificate III - Individuall Support
Gunnedah Community Collage
12-2020
Year 11 - undefined
Gunnedah High School
01-2002
No Degree - Perform CPR
Cardiopulmonary Resuscitation
Gunnedah06-2021
Mental Health First Aid Australia - Mental Health
Online
Gunnedah, NSW07-2023
NDIS Quality Safeguards Commission - NDIS Worker Orientation Module
Online
Gunnedah09-2022
Certificate Of Acknowledgement - Infection Control Training - Covid 19
Online
Gunnedah, NSW04-2020
Certificate 111 in Individual Support - Disability Studies
Community College - Northern Inland Inc
Gunnedah, NSW12-2020
Professional Boundaries - Disability Support Workes
Online
Gunnedah07-2022
Working With People With Disability - Disability Support Worker
Online
Gunnedah07-2022
Epilepsy Essentials - Disability Studies
Challenge Community Services
Gunnedah07-2022
Epilepsy Essentials - Disability Studies
Challange Community Services
Gunnedah07-2022
Provide Cardiopulmonary Resuscitation - Disability Studies
Community College - Northern Inland Inc
Gunnedah07-2021
Skills
- Time management
- Reliable
- Good work ethic
- Ability to lean
- Can work under pressure
- Written and verbal communication skills
- Ability to work individually or as part of a team
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Independent living support
- Relationship building
- Disability awareness
- Documentation skills
- Documentation and reporting
- Client confidentiality
- Incident reports
- Disability services
- Mobility support
- Computer skills
- Meal planning
- Health and safety
- Daily living requirements
- Individual support plans
- Household chores
- Dressing assistance
- Creative thinking
- Risk assessments
- Family communication
- Emotional support
- Transportation assistance
- Team leadership
- Social skills development
- Safety management
- Personal growth support
- Client transportation
- Elderly care
- Medication organization
- Feeding assistance
- Grooming support
- Client needs assessment
- Behavior support plans
- Flexible schedule
- Recreational activities
- Housekeeping skills
- Progress documentation
- Lifestyle support
- Respite care
- Recordkeeping proficiency
- Positive reinforcement
- Community integration
- Life skills training
- Multicultural sensitivity
- Care documentation
- Individualized support plans
- Client education
- Appointment management
- Home healthcare services
- Family liaison
- Transfer techniques
- Self-care promotion
- Assistive technology
- Visual impairment support
Timeline
Disability Support Worker
Challenge Community Services
07.2022 - Current
OFFICE ADMINISTRATION
ABILITY CARE AND HOLIDAY OPTIONS
09.2018 - 06.2022
ROSTER CLERK
ABILITY CARE AND HOLIDAY OPTIONS
09.2018 - 06.2022
SUPPORT WORKER
ABILITY CARE AND HOLIDAY OPTIONS
09.2018 - 06.2022
DAY PROGRAM SUPERVISOR/TEAM LEADER
ABILITY CARE AND HOLIDAY OPTIONS
09.2018 - 06.2022
OFFICE ASSISTANT
PEP BOOKEEPING
01.2014 - 03.2017
Legal receptionist
MICHEAL HEFFORD SOLICTORS
01.2013 - 01.2014
Office Assistant
PEPACOM SERVICES BRISBANE
01.2010 - 01.2014
Certificate III - Individuall Support
Gunnedah Community Collage
Year 11 - undefined
Gunnedah High School
Manual Handling - Disability Studies
Community College - Northern Inland Inc
Statement Of Attainment - Disability Studies
Community College - Northern Inland Inc
No Degree - Perform CPR
Cardiopulmonary Resuscitation
Mental Health First Aid Australia - Mental Health
Online
NDIS Quality Safeguards Commission - NDIS Worker Orientation Module
Online
Certificate Of Acknowledgement - Infection Control Training - Covid 19
Online
Certificate 111 in Individual Support - Disability Studies
Community College - Northern Inland Inc
Professional Boundaries - Disability Support Workes
Online
Working With People With Disability - Disability Support Worker
Online
Epilepsy Essentials - Disability Studies
Challenge Community Services
Epilepsy Essentials - Disability Studies
Challange Community Services
Provide Cardiopulmonary Resuscitation - Disability Studies
Community College - Northern Inland Inc
OTHER
- NDIS worker orientation Module
- Police Check
- Working with children's check
- Infection and control training