Emily Lange
Summary
Hospitality all-rounder with a focus on floor experience. I am an enthusiastic and energetic individual that thrives in a fast-paced environment. I have worked in a range of hospitality scenes for over 4 years, catering my customer service to fit the individual. My experience as a lead-waitress allowed me to expand my skills in team-leadership and customer service. I have a strong work-ethic and love a challenge. I am always eager to learn and grow putting in 100% in everything I do. I believe I would be a perfect addition to your team!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospitality All- Rounder/ Head Waitress
Victoria Hotel Footscray
12.2022 - 02.2025
- Predominantly worked on the floor as bistro lead, I was responsible for taking orders for customers, ensuring quality checks of food and drinks. Any issues with service I would mitigate and resolve and then report it to my manager afterwards.
- Provided friendly and attentive table service working within a section of 54 guests
- Worked within a variety of different functions and events, altering service to accommodate the clientele, working with set menus.
- Pass master: ran the pass on 200 cover nights, ensuring smooth communication was occurring between kitchen and front of house.
- Confident behind bar, providing recommendations based on the customers preference
- Basic cocktail making skills
- Maintained healthy relationships with regulars
Waitress/ FOH Member
Willis and Anderson
12.2021 - 05.2023
- Provided the optimal customer experience by accurately taking customer orders and safely handling food while simultaneously enhancing customer service and verbal communication skills.
Education
Year 12 -
Williamstown High School
01.2022
Bachelor's of Wildlife Conservation -
University of Sydney (Current Student)
Skills
- Customer Service
- Influencing & Persuasion
- Problem Solving
- Team Contributor
- Verbal Communication
- Computer / POS skills
- Numerical for cash, inventory control and End-of-day processing
Certification
Responsible Service Of Alcohol - NSW
Timeline
Hospitality All- Rounder/ Head Waitress
Victoria Hotel Footscray
12.2022 - 02.2025
Waitress/ FOH Member
Willis and Anderson
12.2021 - 05.2023
Year 12 -
Williamstown High School
Bachelor's of Wildlife Conservation -
University of Sydney (Current Student)
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