Emma Pichatzek
Sydney,NSW
Summary
Motivated and reliable Customer Service Representative committed to providing high–quality service for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship–building skills, improving customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Waitress
Café Bar Celona
01.2022 - 07.2023
- Greeted new customers, discussed specials, and took drink orders
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Kept server areas clean and stocked to increase efficiency while working tables
- Used cash registers and credit card machines to cash out customers
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender
Crocodile Bar
06.2021 - 01.2022
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Mixed unique and interesting cocktails for customers, including bar specials
Zookeeper
Municipal Animal Shelter
05.2020 - 05.2021
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise
- Educated visitors and staff on proper animal care and handling
- Kept cages, kennels, play yards, and grooming areas neat and clean
Education
High School Diploma -
Christian–Rholfs–Gymnasium
Hagen, Germany06.2022
Skills
- RSA NSW
- Order Management
- Cash Handling
- excellent interpersonal skills
- neat appearance
- strong attention to detail
Timeline
Waitress
Café Bar Celona
01.2022 - 07.2023
Bartender
Crocodile Bar
06.2021 - 01.2022
Zookeeper
Municipal Animal Shelter
05.2020 - 05.2021
High School Diploma -
Christian–Rholfs–Gymnasium
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