Emmaus Blackman
Edmonton
Summary
Organised and people-focused professional with strong experience in administration and client service. Skilled in scheduling, rostering, accounts processing, onboarding, and customer communication. Reliable, adaptable, and committed to delivering excellent support in both community and client facing environments.
Overview
15
15
years of professional experience
Work History
Beauty Therapist
Savvy Hair
04.2024 - Current
- Provide professional beauty services including brows, lashes, facials, and waxing.
- Manage bookings, client enquiries, and product recommendations.
- Support daily operations including scheduling, stock control, and customer service.
Administration / Personal Assistant
Blue Care Hollingsworth Elders Village
09.2021 - Current
- First point of contact for residents, staff, and community enquiries.
- Manage travel bookings, accommodation, and staff diaries.
- Process accounts payable/receivable and maintain records.
- Operate Kronos for rostering and scheduling.
Administration
Northern Regional Care – NDIS & Aged Care Service Provider
09.2020 - 09.2021
- Managed reception and enquiries for participants, families, and staff.
- Processed accounts, maintained data records, and prepared reports.
- Assisted with promotional materials and internal communications.
Beauty Therapist / Makeup Artist
Recreate Yourself
01.2018 - 03.2020
- Delivered beauty services including brows, lashes, facials, and waxing.
- Managed bookings, payments, and daily salon operations.
Supervisor / Call Centre Operator
National Home Doctor Service
02.2015 - 02.2017
- Supervised 40+ staff in a busy call centre.
- Trained new staff and provided feedback.
- Handled patient enquiries, triage, and Medicare/DVA processing.
Administrative Assistant
Earlier Roles
01.2011 - 01.2015
- Sales Assistant – Ally Fashion & Prouds the Jewellers
- Receptionist – FNQ Sports Management; Kevin Wone Accountant
- Traineeship/Administration Assistant – Northern Pride Rugby League Football Club
Education
Certificate III - Business Administration
Skill360 Australia
Year 12 Certificate & Certificate II - Information Technology
Saint Monica’s College
Dermalogica Certified Skin Therapist - undefined
International Dermal Institute
Infection Control Set - undefined
Queensland Health Academy
Skills
- Administration & Client Services
- Rostering & Scheduling (Kronos, Shiftcare)
- Accounts Payable/Receivable (Basware, MYOB)
- Staff Training & Onboarding
- Customer Service & Engagement
- Organisation & Problem-Solving
Timeline
Beauty Therapist
Savvy Hair
04.2024 - Current
Administration / Personal Assistant
Blue Care Hollingsworth Elders Village
09.2021 - Current
Administration
Northern Regional Care – NDIS & Aged Care Service Provider
09.2020 - 09.2021
Beauty Therapist / Makeup Artist
Recreate Yourself
01.2018 - 03.2020
Supervisor / Call Centre Operator
National Home Doctor Service
02.2015 - 02.2017
Administrative Assistant
Earlier Roles
01.2011 - 01.2015
Year 12 Certificate & Certificate II - Information Technology
Saint Monica’s College
Dermalogica Certified Skin Therapist - undefined
International Dermal Institute
Infection Control Set - undefined
Queensland Health Academy
Certificate III - Business Administration
Skill360 Australia
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