Eric Tang
NORTH EPPING
Summary
Honest and reliable. Responsible retail personnel with high quality service and interpersonal skills. Committed to provide friendly, satisfying service to every customer and assisting with any need. Engaging professional providing excellent customer service and accurate data entry in busy environments. Offers comprehensive understanding of retail products, inventory management and insurance billing. Helpful and detail-oriented with great task prioritization skills. In addition, willing to accept new stuff and learn new self-improvement skills to enhance working ability.
Overview
6
6
years of professional experience
Work History
Pharmacy Assistant
chemist warehouse
06.2022 - Current
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information
- Set up displays for catalogue promotions
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures
- Maintained organized and clean work environment in accordance with safety regulations
- Performed cashier duties such as accepting payments, issuing receipts, and balancing daily transactions
- Performed inventory management tasks including stocking shelves, receiving shipments, restocking shelves, and ordering supplies when needed.
Restaurant Waiter
Chinese restaurant
02.2021 - 12.2021
- Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints
- Greeted patrons at assigned tables and promptly addressed questions and requests
- Multi-tasked effectively while managing multiple tables simultaneously during peak hours
- Explained menu descriptions, preparation methods, and portion sizes to assist in decision-making
- Answering daily phone calls of table booking and take-away requests
- Ensured compliance with health safety regulations by maintaining cleanliness of work areas throughout shift.
Restaurant Waiter
Casual dining restaurant
03.2019 - 11.2019
- Greeted customers and provided menu information to create a positive dining experience
- Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning dishes and silverware
- Maintained assigned tables and surrounding area in a complete state of cleanliness, appearance and readiness
- Worked closely with kitchen staff to ensure that orders were prepared correctly according to recipes
- Accurately recorded orders and partnered with team members to serve food and beverages in a timely manner.
Retail Assistant (internship)
Travel agency
05.2018 - 07.2018
- Processed payments for bookings in a timely manner while adhering to company policies and procedures
- Created customized itineraries for clients utilizing knowledge of international destinations, cultures and customs regulations
- Assisted senior agents in preparing comprehensive trip packages including airfare, hotel accommodations, tours
- Researched alternative transportation methods or services when necessary due to unavailability or delays
- Used various computer software and online databases to book travel services
- Entered travel sales data into agency database to maintain financial and sales records.
Education
Bachelor of Arts - Translating and Interpreting (Chinese-English)
Macquarie University
02.2022
Advanced Diploma of Translating - Translation and Interpreting
Australia Ideal College
01.2018
Diploma of Travel and Tourism Management - Travel and Tourism
TAFE NSW
12.2017
Skills
- Customer service
- Strong communication skills
- Attention to Detail
- Inventory Management
- Payment Processing
- Supply Restocking
- Order Processing
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Pharmacy Assistant
chemist warehouse
06.2022 - Current
Restaurant Waiter
Chinese restaurant
02.2021 - 12.2021
Restaurant Waiter
Casual dining restaurant
03.2019 - 11.2019
Retail Assistant (internship)
Travel agency
05.2018 - 07.2018
Bachelor of Arts - Translating and Interpreting (Chinese-English)
Macquarie University
Advanced Diploma of Translating - Translation and Interpreting
Australia Ideal College
Diploma of Travel and Tourism Management - Travel and Tourism
TAFE NSW
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