Estelle Hancox
Wardell,NSW
Summary
Highly motivated and customer-focused Retail Assistant skilled in all facets of operation. Quick learner with professional yet personable demeanour well suited to front facing roles as well as efficiently working behind the scenes. Was a highly valued member of the team for my dedication and upbeat personality.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Jolly Olly's (discount variety store)
Nowra
10.2019 - 07.2024
- Operated cash registers and EFTPOS systems, including balancing and closing out
- Greeted customers upon entry to the store and provided a positive shopping experience
- Specialised in efficiently handling customer service inquiries in person and over the phone
- Maintained a clean working environment on both the shop floor and staff areas (vacuuming, sweeping, dusting, sanitising surfaces and other miscellanous cleaning including toilets and staff kitchen)
- Took inventory of stock, restocked shelves, rearranged displays, completed invoices, and kept track of pricing
- Maintained a working knowledge of all departments and items in regard to the layout of the shop floor and storage areas
- Managed customer complaints in a professional manner while seeking solutions for resolution
- Watched for and recognised security risks and thefts to prevent or handle situations
- Cooperated in a friendly small team environment
Education
High School Diploma -
Bomaderry High School
Bomaderry09-2022
Skills
- POS Systems
- Team collaboration
- Strong communication and interpersonal skills
- Complex problem-solving
- Conflict resolution techniques
- Adhering to safety and cleanliness Standards
- Friendly and helpful
- Reliable and Organised
- Excellent time management abilities
- Detail-oriented
References
Samuel Burgin (Year Advisor to class of 2022)
Contact via email at samuel.burgin1@det.nsw.edu.au or mobile 0423 947 464
Susan Murray (weekend manager at Jolly Olly’s)
Contact via email at susanmurray84@gmail.com or mobile 0413 451 728
Timeline
Retail Assistant
Jolly Olly's (discount variety store)
10.2019 - 07.2024
High School Diploma -
Bomaderry High School
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