Eunbi Go
Southport,QLD
Summary
Team-oriented Educational Admin officer with a proven expertise and three years of experience in International Student Services & Experience Officer roles and educational consulting. Specialized in providing strategic guidance to international students on CRICOS programs, fostering trust, and delivering exceptional student experiences.
Overview
8
8
years of professional experience
Work History
Student Supports Officer
Shafston International College
01.2023 - Current
- Collaborated closely with international students to identify and address a wide range of academic, personal, and administrative challenges, offering guidance and support throughout their study journey
- Utilized comprehensive student databases and records to meticulously track student academic progress and implement proactive support interventions to enhance student success
- Organized and facilitated events and activities tailored to enriching the student experience in Australia, fostering cultural integration and personal development
- Assisted students in guiding complex entry requirements, enrollment procedures, and other administrative tasks, ensuring strict adherence to regulations and compliance protocols diligently.
- Responded promptly to student inquiries and concerns, delivering effective solutions and providing referrals to appropriate resources as necessary, thereby promoting a supportive and responsive learning environment.
- Contributed to the development of school policies and procedures regarding student well-being, ensuring compliance with regulations.
Educational Consultant
U&I Global
01.2021 - 01.2023
- Advised international students on CRICOS programs tailored to their individual interests, fostering trust and satisfaction
- Utilized and maintained student databases and electronic records for marketing purposes, analyzing data to improve student outreach and engagement
- Conducted seminars, events, and educational presentations to provide enrichment opportunities for international students
- Assisted students in obtaining education-related visas for schools offering acceptance letters
- Collaborated closely with the graphics team to design and implement successful events for students.
Travel Coordinator
Joy Study&Tour
02.2018 - 11.2020
- Collaborated with clients to understand their unique travel needs, ensuring personalized and satisfactory travel experiences
- Managed invoicing for travel-related services, ensuring accurate and timely payments
- Consulted with internal and external clients to assess travel requirements, document needs, and offer suitable options
- Established and maintained strong relationships with travel agents and partners through effective communication and collaboration
- Arranged hotel accommodations, transportation, and documentation for clients, ensuring smooth travel logistics.
Marketing Intern
Laon Marketing Company
08.2016 - 10.2016
- Assisted in planning and hosting marketing events, contributing to the expansion of marketing channels
- Collaborated with team members to develop marketing materials and content for various platforms
- Managed event coordination for large parties and gatherings, ensuring smooth execution
- Drafted promotional content for emails, social media, and other communication channels.
Education
Bachelor of Hospitality and Tourism Management -
Hanyang Cyber University
02.2024
Diploma of Business -
Australian College of Technology and Business
Brisbane, Australia10.2022
Associate of Arts in International Convention, Tourism -
Korea Tourism College
Icheon, Korea02.2017
Skills
- Proficiency in aXcelerate and customer and student management systems
- Proficient in MS Office Suite and Adobe Photoshop
- Experienced in utilizing various online platforms for marketing and communication purposes
- Strong customer service and assistance skills, with a focus on building trust and rapport with clients
- In-depth knowledge of the Australian international education sector
Timeline
Student Supports Officer
Shafston International College
01.2023 - Current
Educational Consultant
U&I Global
01.2021 - 01.2023
Travel Coordinator
Joy Study&Tour
02.2018 - 11.2020
Marketing Intern
Laon Marketing Company
08.2016 - 10.2016
Bachelor of Hospitality and Tourism Management -
Hanyang Cyber University
Diploma of Business -
Australian College of Technology and Business
Associate of Arts in International Convention, Tourism -
Korea Tourism College
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