Fabiola Borschman
Camberwell,VIC
Summary
Adept at front desk management and fostering positive workplace cultures, I significantly enhanced company images at Generation Life and Colonial First State. My expertise in visitor coordination and exceptional telephone etiquette, combined with a professional demeanor, streamlined office operations and improved client accessibility, demonstrating a commitment to excellence and team collaboration.
Corporate professional with experience in front-desk operations and administrative support. Skilled in managing multi-line phone systems, greeting visitors, and coordinating schedules. Strong focus on collaboration and achieving results, adaptable to changing needs. Known for exceptional communication, organizational, and customer service skills.
Overview
11
11
years of professional experience
Work History
Corporate Receptionist | Administrator P&C
Generation Life
04.2023 - Current
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
- Supported executive staff by coordinating travel arrangements, booking conference rooms, and preparing meeting materials.
- Enhanced employee morale through friendly interactions and supportive assistance when needed; fostered a positive workplace culture.
- Assisted in event planning and execution, contributing to successful corporate functions and gatherings.
- Managed front desk operations during high-traffic periods while maintaining a calm demeanor under pressure.
- Demonstrated adaptability by quickly learning new software programs for communication and task management purposes.
- Aided in the onboarding process for new employees, providing them with necessary resources for success within the organization.
- Upheld office safety standards through regular monitoring of security protocols at the reception area entrance.
- Increased client accessibility to company services through effective appointment scheduling systems management.
- Supported human resources department in recruitment efforts, scheduled interviews, provided logistics support.
- Maintained confidentiality of sensitive information through proper handling of physical documents and electronic files.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Corporate Receptionist
Colonial First State
04.2014 - 03.2021
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
- Supported executive staff by coordinating travel arrangements, booking conference rooms, and preparing meeting materials.
- Enhanced employee morale through friendly interactions and supportive assistance when needed; fostered a positive workplace culture.
- Assisted in event planning and execution, contributing to successful corporate functions and gatherings.
- Upheld office safety standards through regular monitoring of security protocols at the reception area entrance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled office meetings and client appointments for staff teams.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
Education
DIPLOMA OF BUSINESS ADMINISTRATION - Business Administration
TAFE
HOLMESGLEN CHADSTONE09-2015
Skills
- Front desk management
- Visitor coordination
- Telephone etiquette
- Appointment scheduling
- Office supplies management
- Mail distribution
- Customer interaction
- Reception area maintenance
- Meeting room preparation
- Security protocol compliance
- Client communication
- Emergency procedures
- Office equipment operation
- Administrative support
- Travel arrangements
- Calendar management
- Professional demeanor
- Greeting visitors
- Hospitality services
- Conference room setup
- Vendor interaction
- Courier services
- Client reception
- Message taking
- Document filing
- Record keeping
- Visitor logs
- Internal communication
- Employee assistance
- Mailroom coordination
- Reception area organization
- Office coordination
- Front office operations
- Package handling
- Multitasking
- Team collaboration
- Reception policies
- Corporate communication
Timeline
Corporate Receptionist | Administrator P&C
Generation Life
04.2023 - Current
Corporate Receptionist
Colonial First State
04.2014 - 03.2021
DIPLOMA OF BUSINESS ADMINISTRATION - Business Administration
TAFE
Similar Profiles
Vena HarrisVena Harris
Life Coach at Life Coach GenerationLife Coach at Life Coach Generation
KRISTOPHER ADAMSKRISTOPHER ADAMS
Area Manager at Fifth Generation, IncArea Manager at Fifth Generation, Inc
Anthony W. BrownAnthony W. Brown
Principal at Nuasin Next Generation Charter SchoolPrincipal at Nuasin Next Generation Charter School