Fadilla Saniputri
Belconnen,ACT
Summary
Earnest individual with experience in customer service and data processing, exceeding productivity targets and maintaining current
knowledge of company values. Solves problems quickly to satisfy clients and delivers high level of service in every interaction. Hardworking and passionate job seeker with strong organizational skills and diversity sensitivity, eager to accelerate forward with personal career goals.
Overview
10
10
years of professional experience
Work History
Service Officer
Services Australia
Greenway, ACT
02.2023 - Current
- Nurtured accurate records and full compliance with government regulations and agency guidelines.
- Advocated for transparency and efficiency, whilst respecting client privacy, when processing Medicare enrolments.
- Integrated solutions for competitive volume of
customer inquiries per day while exceeding
performance expectations. - Worked closely with Work Optimizer and Sharepoint, with the help of VEVO and DVS to get tasks to completion.
- Addressed customer's issues and mitigated
dissatisfaction by employing progressive solutions. - Facilitated communication between clients and
other service providers.
Gaming Supervisor
Canberra Southern Cross Club,
Phillip, ACT
01.2021 - 03.2023
- Established customer check and eftpos payments, authorised appropriate credit limits and arranged for protection of money transfers through adequate paperwork.
- Implemented and conducted gaming floor
renovations through identifying key areas of
improvement and accelerating clients' service
quality. Further boosting customer loyalty by
resolving previous issues and guests complaints. - Orchestrated staffing and administered training for new employees to prepare thoroughly for proficient service in order to achieve consistent gaming operations.
- Determined meticulous solutions for repairing clients' harmful and compulsive gambling addictions through personal investigation and monitoring.
- Eliminated internal cooperations in fraudulent
activities and illegal tax evaders. - Regulated the functionality of slot machines with
minor repair, ordering major machine restorations when required.
Retail Assistant
Jacqui E
Woden, ACT
12.2018 - 03.2020
- Promoted company brand through unique and
personalised customer service - going above and
beyond with customer engagement to better
uncover individual needs and build strong rapports. - Formulated an innovative approach to visual
merchandising and positive housekeeping strategies to create an inviting environment for customers, alongside maintaining store organisation and day-to-day productivity. - Initiated excess involvement in shifts in order to
alleviate staffing shortages on busier periods. - Operated the POS system to process sales, returns, online orders and gift card activations. Facilitated the cash register and efficiently tallied cash settlements, balancing end of day register and banking off the profits.
Fast Food Employee
McDonalds
Woden, ACT
07.2016 - 12.2016
- Achieved proper use of mechanics and attained
deeper understanding of businesses through training. - Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Listened attentively to customer complaints or
requests and resolved issues without need to
escalate.
Fast Food Employee
Hungry Jacks,
Woden, ACT
11.2014 - 07.2016
- Initiated basic fast food worker skills; operating the cash register, cleaning the restaurant, stocking, making food (burgers, packing chicken) and preparing drinks, and greeting customers kindly.
- Processed orders on POS system and accepted cash and charge payments.
Education
Bachelor of Arts - Communications And Media
University of Wollongong
Wollongong12-2020
Skills
- Time Management and Organization
- MS Office Knowledge
- Building Customer Rapport
- Computer Skills
- Communication and Active Listening
- Data Entry and Productive Processing
- Multitasking and Organizing
- Proficient in Enrolments
- Diversity Sensitive and Culturally Aware
References
Work references:
Ali Sangi (APS6 Team Leader): (02) 61434507
Shaileshkumar Patel (APS4 Ex-Team Leader): (02) 61320821
Sudan Chaudhary (CSCC GSM): 0451773450
Scott Elias (Ex-CSCC GSM): 0404005039
Educational references:
D/sgt. Stephen Raper: 0431502049 - stephen.raper@act.gov.au
Prof. Derek Kreckler: 0419359251 - kreckler@uow.edu.au
Prof. Aaron Burton: 0418652672 - burtona@uow.edu.au
Timeline
Service Officer
Services Australia
02.2023 - Current
Gaming Supervisor
Canberra Southern Cross Club,
01.2021 - 03.2023
Retail Assistant
Jacqui E
12.2018 - 03.2020
Fast Food Employee
McDonalds
07.2016 - 12.2016
Fast Food Employee
Hungry Jacks,
11.2014 - 07.2016
Bachelor of Arts - Communications And Media
University of Wollongong
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