Midia Pols
Brisbane,Queensland
Summary
administrative support, and retail environments. Proven track record at major retail centers, enhancing operational efficiency and customer satisfaction. Adept at managing multiple tasks in high-pressure environments, including order processing, payment and financial transactions, and customer interactions. Strong communication skills and a strong understanding of business and administrative principles gained through a Diploma of Business and a Certificate III in Business Administration. Seeking to leverage extensive customer service expertise and administrative skills to contribute to effective office management and improved organizational productivity.
Resourceful Service Officer known for high productivity and efficient task completion. Specialize in customer service management, conflict resolution, and operational improvement. Excel in communication, teamwork, and adaptability, ensuring smooth operation in fast-paced environments. Committed to delivering exceptional service and support.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Service Officer
Service Australia – Concentrix Company
Brisbane, QLD
08.2024 - Current
- Complete customer identification and security process
- Actively listen to inquiries and assess Customer needs, requirements, entitlements, and obligations
- Assist Customers to access, navigate, or interpret services and promote, demonstrate and refer Customers to self-managed and digital services were appropriate
- As required, provide advice, procedural guidance, and on-the-job support to other service officers
- Follow-up customer calls where needed
- Ensure calls and data entry records, including customer details, are completed accurately
- Complete processing duties as required
- All other duties as directed within the scope of skills and training
- Scheduled appointments for clients who needed further assistance or had more complex requirements.
- Resolved customer complaints promptly and efficiently.
- Provided customer service and support to clients, responding to inquiries in a timely manner.
- Answered phone calls professionally and provided information to callers as needed.
Service and Selling Associate
Myer Center
Mt Gravatt, QLD
04.2021 - 08.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving in-person and phone complaints, ensuring a positive store experience
- Streamlined order management processes for both new and returning customers from form assistance with order entry and sales performance tracking
- Consistently exceeded daily sales targets through practical product recommendations and personalized customer engagements
- Improved product discovery by proactively assisting customers in locating and learning about products, enhancing customer service and support
Waitress & Cashier
Baba Ganouj
Brisbane, Queensland
07.2019 - 06.2022
- Enhanced dining experiences by efficiently setting, cleaning, and maintaining tables, ensuring readiness and cleanliness throughout service
- Delivered attentive service, accurately took orders, and processed payments while maintaining high customer interaction standards
- Educated and engaged guests on menu offerings, including daily specials and full-course options, and managed age verification and responsible alcohol service
Beauty Consultant
Clinique
04.2021 - 04.2022
- Tailored product recommendations to align with individual customer preferences and skin care needs, enhancing customer satisfaction and personalization of service
- Efficiently processed transactions, accurately handled purchases and promoted a seamless checkout experience
- Maintained high standards of presentation at the counter and display areas, ensuring a welcoming and organized environment for customers
- Provided expert guidance on Clinique's product line and service offerings, educating customers to foster informed purchasing decisions and increase brand loyalty
Education
Diploma of Business -
South Bank TAFE
01.2020
Certificate III of Business Administration -
TAFE Southbank
01.2018
Certificate I & II - Visual Art Studies, Digital Media & Technology, Business, Prevocational Mathematics, English Communication
James College High School
01.2018
Bachelor of Business - HR And Management
Queensland University of Technology
Brisbane Certificate III of Makeup -
TAFE South Bank
Skills
- Customer Service Management
- Administrative Support
- Order Processing
- Payment Handling
- Multitasking in Fast-Paced Environments
- Microsoft Office Proficiency
- Data Entry & Management
- Record Keeping
- Time Management
- Business Administration
- Team Collaboration
- Event Coordination
- Financial Transactions & Cash Handling
- Communication & Interpersonal Skills
- Organization Skills
- Keen Attention to Detail
- Computer Literacy
- Problem-Solving Skills
- Teamwork & Collaboration
- Discretion & Confidentiality
- Report Writing
- Initiative
- Adaptability & Flexibility
Referencing
- Alexander Wisker - Concentrix Team leader
0434 027 310
- Toni Robson, Customer Service Manager
+61 406 402 701,
trobson2009@hotmail.com
- Denise Peddie, Clinique Counter Manager,
0435 777 903,
tweetychrystal69@yahoo.com.au
Timeline
Service Officer
Service Australia – Concentrix Company
08.2024 - Current
Service and Selling Associate
Myer Center
04.2021 - 08.2024
Beauty Consultant
Clinique
04.2021 - 04.2022
Waitress & Cashier
Baba Ganouj
07.2019 - 06.2022
Diploma of Business -
South Bank TAFE
Certificate III of Business Administration -
TAFE Southbank
Certificate I & II - Visual Art Studies, Digital Media & Technology, Business, Prevocational Mathematics, English Communication
James College High School
Certificate III of Makeup -
TAFE South Bank
Bachelor of Business - HR And Management
Queensland University of Technology