Fatima Vo
Fairfield,NSW
Summary
Dedicated and enthusiastic beauty therapist with a passion for skincare, cosmetics, and wellness. Committed to delivering exceptional client experiences by staying updated on the latest industry trends and techniques. Excellent communication and interpersonal abilities, fostering positive relationships with clients and colleagues. Eager to contribute to a dynamic salon or spa environment while continuing to expand knowledge and skills in the beauty therapy industry.
Overview
3
3
years of professional experience
Work History
Beauty Therapist Assistant & Office Manager
Aesthetica By Tracey
05.2023 - Current
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to avoid disease transfer and health risk of shared environment.
- Managed inventory levels of supplies and equipment necessary for cosmetic treatments, reducing waste while maintaining availability for all services offered at the clinic.
- Educated patients on post-treatment care instructions to promote healing, minimize complications, and optimize results.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Increased clinic efficiency by managing patient scheduling, documentation, and follow-up appointments.
- Conducted pre-appointment assessments to determine suitable candidates for various cosmetic procedures, ensuring optimal treatment outcomes for each patient.
- Remained current on industry trends by attending conferences and workshops regularly, allowing the provision of cutting-edge treatments within the practice.
- Implemented new marketing strategies to increase clinic visibility and attract new clientele, resulting in an increased demand for services.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Settlement Specialist
Driva
05.2023 - 04.2024
- Reviewed and submitted financial documentation and reports to support business financial goals and objectives.
- Contacted customers to immediately find resolutions for escalated issues.
- Led training sessions for new team members, promoting best practices in auto finance lending and contributing to overall team success.
- Managed a high volume of auto finance accounts, ensuring all clients received exceptional service throughout the loan process.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Reduced turnaround time on loan applications through effective communication and collaboration with cross-functional teams.
- Developed strong relationships with dealerships, resulting in successful partnership opportunities.
Finance Specialist
Direct Property Network
03.2021 - 04.2023
- Conducted comprehensive financial analyses for clients, enabling them to make informed decisions regarding home financing options.
- Leveraged advanced knowledge of industry trends to stay ahead of competitors' offerings and maintain a competitive edge.
- Built rapport with clients through excellent communication skills, resulting in increased referrals and repeated business opportunities.
- Presented various home financing options to customers, tailoring solutions based on individual needs and financial goals.
- Established strategic partnerships with local businesses to create cross-selling opportunities for both parties.
- Developed innovative sales strategies that led to an increase in new client acquisition for the company's portfolio.
- Streamlined mortgage application processes for faster turnaround times, resulting in higher customer satisfaction.
- Mentored junior team members, enhancing their skills in home financing products and client relationship management.
Education
Diploma - Beauty Therapy
Australian Academy of Beauty, Dermal & Laser
North Strathfield, NSW04.2025
Bachelor - Psychological Science
Deakin University
Melbourne, VIC07.2019
High School Diploma -
Killester College
Springvale, VIC12.2015
Skills
- Skincare product knowledge
- Sales and Upselling
- Client consultation abilities
- Waxing and hair removal techniques
- Appointment Scheduling
- Advanced facial treatments
- Tool sterilization knowledge
- Customer Service
- Skin analysis
- Team Collaboration
- Flexibility and Adaptability
- Client Relationship Building
Languages
English
Native or Bilingual
Vietnamese
Full Professional
Timeline
Beauty Therapist Assistant & Office Manager
Aesthetica By Tracey
05.2023 - Current
Settlement Specialist
Driva
05.2023 - 04.2024
Finance Specialist
Direct Property Network
03.2021 - 04.2023
Diploma - Beauty Therapy
Australian Academy of Beauty, Dermal & Laser
Bachelor - Psychological Science
Deakin University
High School Diploma -
Killester College
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