Fiona Laurencia Wulandari
Sydney,NSW
Summary
Experience small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Results-driven individual skilled in customer service, proficient in managing multiple tasks simultaneously while maintaining high standards of efficiency. Focused on creating positive interactions that enhance customer retention.
Overview
10
10
years of professional experience
Work History
Business Owner
Fifiskitchen
Georges Hall, Nsw
10.2018 - 11.2021
- Developed strategic plans to increase profitability and efficiency.
- Responded promptly to customer inquiries related to menu items or services offered.
- Ensured quality control of all food products before packing.
- Restocked supplies when needed throughout the duration of events.
- Packaged finished products into boxes or containers for delivery.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Maintained cleanliness of work areas, utensils, equipment, and surfaces during product transitions.
- Answered incoming calls and responded to customer inquiries.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Conducted market research to identify new opportunities for growth.
- Established marketing strategies, such as social media campaigns, to promote the business.
Warehouse Worker
Toll People
Chullora, Nsw
06.2018 - 09.2018
- Ensured safety protocols were followed at all times while operating machinery.
- Received and tracked incoming inventory shipments.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Inspected damaged goods prior to disposal or return to vendor.
- Provided assistance in loading and unloading containers from ships and trains.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Assembled orders according to customer requests.
- Packed boxes and stock using organizational guidelines.
Retail Worker
David Jones
Mcathur Square, Nsw
06.2017 - 06.2018
- Maintained an organized store environment by restocking shelves and organizing displays.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Assisted managers with administrative tasks such as creating reports, updating records and preparing documents for payroll purposes.
- Greeted customers, identified their needs and provided assistance with product selection.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Tracked shipments of incoming goods, ensuring timely delivery of orders placed by customers.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Retail Worker
Terrywhite Chemist
Strathfield, Nsw
02.2013 - 12.2013
- Maintained an organized store environment by restocking shelves and organizing displays.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Greeted customers, identified their needs and provided assistance with product selection.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
Cashier
Mcdonalds
Burwood, Nsw
06.2011 - 02.2012
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Diploma - Beauty Therapy
TAFE NSW
NSW10-2018
Cert II - Hairdressing
TAFE NSW
NSW07-2014
Cert III - Early Childhood Education
TAFE NSW
NSW10-2013
Year 11 -
Strathfield Girls High School
North Strathfield, NSW11-2012
Cert II - Retail, Make Up & Skin Care
TAFE NSW
NSW08-2012
Skills
- Strategic planning
- Customer service
- Time management
- Business administration
- Attention to detail
- Organizational skills
Languages
Indonesian
Professional
References
References available upon request.
Timeline
Business Owner
Fifiskitchen
10.2018 - 11.2021
Warehouse Worker
Toll People
06.2018 - 09.2018
Retail Worker
David Jones
06.2017 - 06.2018
Retail Worker
Terrywhite Chemist
02.2013 - 12.2013
Cashier
Mcdonalds
06.2011 - 02.2012
Diploma - Beauty Therapy
TAFE NSW
Cert II - Hairdressing
TAFE NSW
Cert III - Early Childhood Education
TAFE NSW
Year 11 -
Strathfield Girls High School
Cert II - Retail, Make Up & Skin Care
TAFE NSW
Similar Profiles
Josh S. GlendinningJosh S. Glendinning
Conference Sales Executive at Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)Conference Sales Executive at Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)
Bao Long (Andy) LieuBao Long (Andy) Lieu
HR Administrator at Crawford and Company (Australia)HR Administrator at Crawford and Company (Australia)
Asmita RayaAsmita Raya
Restaurant Waiter at Butcher and The FarmerRestaurant Waiter at Butcher and The Farmer
Emirhan Bera AksakEmirhan Bera Aksak
Marketing Intern at First One Education MigrationMarketing Intern at First One Education Migration
Michael AshcraftMichael Ashcraft
President/Small Business Co-Owner/President/Small Business Owner at Travis Clark Photography/The Barn On The LanePresident/Small Business Co-Owner/President/Small Business Owner at Travis Clark Photography/The Barn On The Lane