Frances Mikhaella Martinez
Muirhead,NT
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Retail Sales Assistant
Hanes Brand – Bonds Outlet
04.2024 - Current
- Maintains clean and organized store environment for an inviting shopping experience for customers.
- Greets customers and helps with product questions, selections, and purchases.
- Contributes to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Supports the manager in delivering budgets, processing stocks, and assisting in merchandising.
Crew Team Member
McDonald’s Australia
07.2023 - Current
- Contributes to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Maintains a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Provides excellent customer service by greeting customers and meeting quality expectations.
- Works well with teammates and accepts coaching from management team.
Retail Sales Assistant
The Salvation Army - Salvos Stores
11.2021 - 07.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by providing exceptional customer service and product knowledge.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Built strong relationships with customers, resulting in repeat business and referrals.
Crew Team Member
McDonald’s Australia
03.2019 - 04.2021
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Accountancy and Business Management (Senior High School Diploma) -
Nicolites Montessori School (Philippines)
04.2018
Skills
- Punctuality
- Goal-Oriented
- Problem-Solving
- Customer Service
- Time Management
- Interpersonal and written communication
- Professional Appearance
Languages
English
Filipino
Timeline
Retail Sales Assistant
Hanes Brand – Bonds Outlet
04.2024 - Current
Crew Team Member
McDonald’s Australia
07.2023 - Current
Retail Sales Assistant
The Salvation Army - Salvos Stores
11.2021 - 07.2022
Crew Team Member
McDonald’s Australia
03.2019 - 04.2021
Accountancy and Business Management (Senior High School Diploma) -
Nicolites Montessori School (Philippines)
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