Francisco Norman Gaudinez
Annerley,QLD
Summary
With over 17 years at Metro South, I excelled in meal preparation and delivery, enhancing operational efficiency and team collaboration. My expertise in problem-solving and English and Tagalog fluency significantly improved customer service, embodying continuous improvement and effective performance management. Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
A/Supervisor for Food (NOSS)
Metro South Health
Brisbane, Queensland
02.2025 - Current
- Applied leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Established performance goals for staff and provide feedback to attain necessary outcomes.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost morale and promote teamwork.
- Improved staffing during busy periods by creating staff schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Health Support Officer
Metro South
South Brisbane, Queensland
09.2008 - Current
- Provided over 16 years of dedicated service in meal preparation and delivery.
- Served as a runner and production assistant to ensure smooth operational flow.
Education
Bachelor of Science - Business Management
Philippine School of Business Administration
Quezon City, Philippines08-1995
Skills
- Problem-solving
- Work Planning and Prioritization
- Training and mentoring
- Continuous improvement
- Teamwork and collaboration
- Corrective actions
- Performance management
- Customer service understanding
- Staff training
- English and Tagalog fluency
Certification
- Certificate III in Health Support Services (HLT33215)
- Certificate in Food Supervision Skill Set (HLTSS00061)
References
- Glenn Lim - Food Service Supervisor
- Paulo Dores - Food Service Supervisor
Timeline
A/Supervisor for Food (NOSS)
Metro South Health
02.2025 - Current
Health Support Officer
Metro South
09.2008 - Current
Bachelor of Science - Business Management
Philippine School of Business Administration