Gabby Lane
Corlette,NSW
Summary
Dynamic hospitality professional with a proven track record at Saltmine Fish and Chips, excelling in food safety and customer service. Recognized for enhancing guest satisfaction through effective problem-solving and teamwork. Skilled in maintaining a clean environment and training staff, contributing to a positive and efficient workplace.
Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
Saltmine Fish and Chips
03.2020 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Improved guest satisfaction by providing prompt and courteous service.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Communicated with customers to promptly resolve complaints and address inquiries.
Retail
Pet Shop Salamander Bay
10.2021 - 11.2021
- Achieved company objectives through consistent adherence to guidelines during retail reset projects.
- Collaborated with marketing teams to create targeted promotional campaigns that increased foot traffic at retail locations.
- Assisted in organizing and executing in-store promotions, driving increased foot traffic to retail locations.
- Provided retail assistance, finalizing and processing customer purchases for games across major system types.
- Designed eye-catching visual displays for retail locations that showcased products effectively while attracting customers'' attention.
- Collaborated with team members to efficiently process, package, and label products for seamless retail display.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
Education
High School Diploma -
Tomaree High School
09.2024
Skills
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- First aid training
- Food safety
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking
- Hospitality services
- Problem-solving skills
Timeline
Retail
Pet Shop Salamander Bay
10.2021 - 11.2021
Hospitality Worker
Saltmine Fish and Chips
03.2020 - Current
High School Diploma -
Tomaree High School
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