Gabriela Denisse Lazala Rojas
Sydney Olympic Park,NSW
Summary
Proven marketing professional with a track record of enhancing brand awareness for the Cruising Yacht Club of Australia through strategic campaigns and effective social media management. Skilled in Photoshop , Content Creation and Community Engagement, I've significantly improved customer satisfaction and engagement. Expertise in content strategy and creative direction drives targeted results and audience growth.
Overview
3
3
years of professional experience
Work History
Marketing and Communications Assistant
Cruising Yacht Club of Australia
09.2023 - Current
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Enhanced company''s online presence through social media management and content creation.
- Conducted market research to identify emerging trends, informing future marketing strategies and tactics.
- Designed visually appealing graphics for use in various digital channels, enhancing brand image consistency.
- Developed targeted email marketing campaigns for improved open rates and click-through rates.
- Improved overall customer satisfaction by monitoring reviews and addressing feedback promptly through tailored communication strategies.
- Managed company blog by researching, writing, and editing relevant articles that generated increased reader engagement.
Customer Service Representative
AYA Medicare Advisors
06.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
BBA - Marketing
SP Jain School of Global Management
Sydney Singapore DubaiSkills
Content scheduling
Community Engagement
CRM Management
Creative Direction
Target Audience Identification
Influencer outreach
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Marketing and Communications Assistant
Cruising Yacht Club of Australia
09.2023 - Current
Customer Service Representative
AYA Medicare Advisors
06.2021 - 01.2022
BBA - Marketing
SP Jain School of Global Management
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