Gary Curtis-Flynn
Perth,TAS
Summary
Dynamic leader with a proven track record at Endeavour Group, excelling in customer service management and problem-solving. Expert in training and mentoring teams for peak performance, significantly enhancing customer satisfaction. Skilled in store operations, demonstrating exceptional multitasking and organisational abilities. Achievements include implementing innovative inventory control measures and fostering a knowledgeable workforce.
Experienced with operational management, team leadership, and customer service excellence. Utilises strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
21
21
years of professional experience
Work History
Store Manager BWS
Endeavour Group
07.2011 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Qualified Horticulturist
Bunnings Warehouse
04.2004 - 06.2011
- Implemented integrated pest management practices to minimize chemical usage while maintaining healthy plants.
- Trained new employees in horticulture best practices, fostering a knowledgeable workforce committed to quality workmanship.
- Inspected gardens to identify insect or disease problems and weed control needs.
Education
Queechy High School
Launceston, TAS12-1987
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
Timeline
Store Manager BWS
Endeavour Group
07.2011 - Current
Qualified Horticulturist
Bunnings Warehouse
04.2004 - 06.2011
Queechy High School
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