Summary
Overview
Work History
Skills
Interests
Timeline
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Paul Filippou

Gold Coast,QLD

Summary

Driven BWS Assistant Manager with a proven track record at Endevour, enhancing customer satisfaction and streamlining operations. Expert in money handling and fostering team leadership, I significantly reduced discrepancies and mentored staff towards excellence. Skilled in both customer service and inventory management, I thrive in dynamic environments, always prioritizing efficiency and positive outcomes.

Overview

15
15
years of professional experience

Work History

BWS Assistant Manager

Endevour
09.2011 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Oversaw daily operations to maintain store cleanliness and organization.

Landscape Worker

Myself
02.2010 - 02.2015
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Handled hedge, bush, and shrub trimming.
  • Performed planting, watering, mulching, and edging of lawns.
  • Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
  • Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management

Interests

  • Gym Workouts
  • I participate in low-impact exercises to strengthen core muscles

Timeline

BWS Assistant Manager

Endevour
09.2011 - Current

Landscape Worker

Myself
02.2010 - 02.2015

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Paul Filippou