Gaurav Khanal
Gleneagle,QLD
Summary
SCA Standard Certified Barista with knowledge from various coffee types like Arabica and Robusta to grinding and brewing committed to providing excellent customer service and crafting high-quality coffee and specialty beverages. Consistently adheres to recipe and presentation standards, ensuring customer satisfaction. Knowledgeable in sanitation regulations and maintains clean, hygienic workspaces. Customer-focused Retail Sales Associate Cashier offering background in cashier, sales and merchandising responsibilities. Responds quickly to customer requests and concerns. Creates positive, inviting environment for customers.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House, Certified Barista
Cafe 63
Gleneagle , QLD
2023.09 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, Americanos, mocktails, and milkshakes.
- Placed orders with suppliers for delivery of products required for daily operations.
- Operated cash registers to process customer payments.
- Memorized recipes for specialty coffee beverages, menu items, and seasonal offerings.
- Implemented feedback from customers to improve service quality and menu offerings.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Maintained calm demeanor during high-volume periods and special events.
- Supervised and trained new staffs on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Team Member
United Petroleum
Gleneagle , QLD
2023.12 - 2024.07
- Greeted customers upon entering the store with friendly demeanor.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Assisted customers with product selection and ordering process.
- Monitored product temperatures during baking process.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Education
Electronics And Communication Engineering - Engineering Technology
Kathmandu Engineering College
Nepal2018-06
Master in Information Technology -
Victoria University
Brisbane, QLDSkills
- Beverage Preparation
- Retail Management
- Multitasking
- Decision-Making
- Interpersonal Skills
- Teamwork and Collaboration
- Safe Food Handling
- Cash Register Operation
- Speedy and efficient
- Workplace Safety
- Upselling strategies
- Espresso machine operation
Certification
- Barista Foundation Course ( July 2023)
- RSA Training ( Nov 2023 )
- I am Alert Food Safety Training ( Nov 2023 )
Timeline
Team Member
United Petroleum
2023.12 - 2024.07
Front of House, Certified Barista
Cafe 63
2023.09 - Current
Electronics And Communication Engineering - Engineering Technology
Kathmandu Engineering College
Master in Information Technology -
Victoria University
- Barista Foundation Course ( July 2023)
- RSA Training ( Nov 2023 )
- I am Alert Food Safety Training ( Nov 2023 )
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