Summary
Overview
Work History
Education
Skills
Certification
Languages
Availability
Timeline
Generic

GAURAV KHARAL SHARMA

Lyndhurst,VIC

Summary

Professional hospitality worker prepared to deliver exceptional guest service and operational excellence. Extensive experience in enhancing customer satisfaction and maintaining smooth and efficient front-of-house environment. Known for strong teamwork and adaptability, ensuring seamless service even during peak times.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front of House Staff Member

The Hill Restaurant Bar and Cafe
07.2025 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.

Sales Assistant

Bhatbhateni Supermarket
12.2021 - 08.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.

Receptionist

Kawasoti Institute of Hospitality Management
02.2021 - 11.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Master of Information Technology - Major Software Design and Development

Central Queensland University
08-2027

Skills

  • Order taking
  • Greeting guests
  • Cleanliness
  • Memory retention
  • Team collaboration
  • Payment processing
  • Staff coordination
  • Point of sale systems

Certification

  • Victorian RSA

Languages

English
Full Professional
Hindi
Native or Bilingual
Nepali
Native or Bilingual

Availability

  • Flexible around University schedule

     (Classes: Tuesday 9 am – 3pm, Thursday 9 am – 5 pm, Friday 1 pm – 5 pm)

  • Available for work on weekdays, evenings, and weekends outside of class hours

Timeline

Front of House Staff Member

The Hill Restaurant Bar and Cafe
07.2025 - Current

Sales Assistant

Bhatbhateni Supermarket
12.2021 - 08.2022

Receptionist

Kawasoti Institute of Hospitality Management
02.2021 - 11.2021

Master of Information Technology - Major Software Design and Development

Central Queensland University

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GAURAV KHARAL SHARMA