KANHA SOK
Chatswood,NSW
Summary
With years of experience in hospitality especially in busy cafes, these accumulated experiences train me to become excellent at what I do. It equips me with soft skills in delivering impeccable customer experience and hard skills in brewing beautiful cups of coffee and maintaining coffee machines and related gadgets and devices.
Overview
5
5
years of professional experience
Work History
FOOD AND BEVERAGE ATTENDANT
DOLTONE HOUSE (OPERA HOUSE)
02.2022 - Current
- Produced excellent coffee and latte art
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Preparing alcohol
- Assisted in stocking supplies such as napkins, utensils, condiments for a smooth service
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
HEAD BARISTA
COFI HOUSE
03.2021 - Current
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
- Produced excellent cups of coffee with speed and quality.
- Provided friendly and courteous service to customers.
- Maintained the store's organization and cleanliness.
- Trained new baristas on proper preparation techniques for various coffee drinks.
- Ordered supplies when necessary to ensure adequate inventory levels.
- Encouraged a positive working environment within the workplace.
Retail Assistant
Cindy Shoe Store
Chatswood
02.2019 - 12.2021
- Assisted customers with product selection, answered queries and provided advice.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Performed regular inventory checks to ensure accurate stock control.
- Provided excellent customer service by attending to customer needs in a timely manner.
Education
Social Entrepreneurship -
Macquarie Graduate School of Management (MGSM)
03.2020
Bachelor of English Of Arts Majoring in Professional Communication -
Institute of Foreign Languages
01.2015
Mandarin Chinese Language Certificate -
Duan Hua Chinese School
01.2009
Skills
- Staff Leadership
- Inventory Management
- Sanitation Standards
- Guest Services
Languages
- English
- Mandarin Chinese
- Cantonese Chinese
- Cambodian
Languages
English
Professional
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional
Cambodian
Professional
Timeline
FOOD AND BEVERAGE ATTENDANT
DOLTONE HOUSE (OPERA HOUSE)
02.2022 - Current
HEAD BARISTA
COFI HOUSE
03.2021 - Current
Retail Assistant
Cindy Shoe Store
02.2019 - 12.2021
Social Entrepreneurship -
Macquarie Graduate School of Management (MGSM)
Bachelor of English Of Arts Majoring in Professional Communication -
Institute of Foreign Languages
Mandarin Chinese Language Certificate -
Duan Hua Chinese School
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