Summary
Overview
Work History
Education
Skills
Acknowledgements and Certificates
Timeline
Hi, I’m

Gena Hargreaves

Mackay,QLD
Gena Hargreaves

Summary

Experienced in various roles within the hospitality and retail industries. Recent position as a support worker ignited a passion for helping others. Dedicated to providing compassionate care and support to individuals. Utilize effective communication and problem-solving skills to enhance daily living experiences. Track record of fostering a safe and supportive environment through empathy and adaptability. Committed to making a positive impact on the lives of those I serve. Professional support work focused on delivering compassionate care and effective assistance to individuals in need, including daily activities and emotional support. Reliable team player with strong communication skills. Adaptable to changing situations. Skilled in developing individualized care plans, implementing therapeutic activities, and providing assistance with food shopping and cooking. Committed to enhancing clients' quality of life through empathetic and respectful care. Reliable and results-driven. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excel in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Bring deep understanding of human behavior and mental health to work. Well-versed in therapeutic techniques and mental health assessments. Dedicated to making a positive impact on clients' mental well-being and overall quality of life.

Overview

4
years of professional experience

Work History

Peer Motivation

Support Worker
04.2023 - 12.2024

Job overview

  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.

Optus

Sales person
01.2022 - 08.2023

Job overview

  • Computer skills/ advertising
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

Chow

Waitress
01.2021 - 01.2022

Job overview


  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Education

Central Queensland University
Mackay, QLD

Bachelor of Science from Psychology
12-2026

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Psychological Support
  • Emotional support
  • Daily living assistance

Acknowledgements and Certificates

  • Certificate 3 in Community Services
  • Mental Health Stigma Course
  • Suicide Prevention Course
  • First Aid/CPR Certificate
  • Currently completing a Bachelor's in Psychological Science. seccond year in degree

Timeline

Support Worker

Peer Motivation
04.2023 - 12.2024

Sales person

Optus
01.2022 - 08.2023

Waitress

Chow
01.2021 - 01.2022

Central Queensland University

Bachelor of Science from Psychology
Gena Hargreaves