George Bennett
Wellington Point,QLD
Summary
I am pursuing a Bachelor of Law and Business at Queensland University of Technology (QUT). I am passionate about learning and effectively navigating situations when they arise.
During my time at RACQ I have excelled by mediating disputes and managing high-complexity cases, significantly reducing escalated issues. My strong communication skills and attention to detail ensured compliance and high client satisfaction, showcasing my ability to deliver favourable outcomes and provide expert guidance.
Overview
3
3
years of professional experience
Work History
Internal Dispute Resolution Officer
RACQ
08.2024 - Current
- Utilised advanced problem-solving skills to effectively mediate conflicts and find mutually acceptable solutions.
- Negotiated settlements between parties, achieving favourable outcomes while preserving client relationships.
- Conducted thorough research on each case, resulting in well-informed decisions and fast resolutions.
- Reduced the number of escalated disputes by proactively addressing issues before they became critical.
- Served as an expert resource for colleagues, providing guidance on complex cases and offering insights into best practices.
- Prepared written opinions or decisions regarding cases.
High Complexity Case Manager
RACQ
01.2024 - 08.2024
- Managed client caseloads to ensure efficient service delivery.
- Improved client satisfaction by addressing concerns promptly.
- Specific involvement in aged, high quantum and contentious claims.
- Implemented crisis intervention strategies to stabilise client situations.
- Conducted regular follow-ups for continuous client support.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Timing Gear Office
Stadiums Queensland
06.2022 - 01.2024
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere.
- Remained calm, assertive, and mindful to think critically and problem-solve during stressful situations.
- Quickly adapting to new software to ensure the smooth running of many high-level events
- Having hard conversations with athletes during the disqualification process.
- Communication with Swimming Queensland and Australia to ensure accurate and fair results for state and national-level events
Education
Certificate - General Insurance Code of Practice
ANZIF
High School Diploma -
Redlands College
Wellington Point01-2020
Skills
- Crisis management
- Conflict resolution
- Risk assessment
- Communication skills
Timeline
Internal Dispute Resolution Officer
RACQ
08.2024 - Current
High Complexity Case Manager
RACQ
01.2024 - 08.2024
Timing Gear Office
Stadiums Queensland
06.2022 - 01.2024
Certificate - General Insurance Code of Practice
ANZIF
High School Diploma -
Redlands College
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