Georgia Casey

• Drive a team to exceed sales targets.
• Optimise business operations resulting in consistent YOY growth and EBIT result.

22/23 - 105 % sales budget - $2,936,930.

10% YOY growth. 144% GP budget (59.2% margin) - 105% EBIT budget.

23/24 - 102.63% sales budget - record sales $3,040,134.

2% YOY growth. 100.1% GP budget (55.7% margin)- 113% EBIT budget.

• Managed daily operations to ensure smooth functioning of the store.
• Ensured compliance with safety protocols and labour agreements (General Retail Award and Enterprise Agreement)
• Managed A-grade inventory control and cash control.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, onboarding, training and mentoring new staff members.
• Awarded #1 store country wide loyalty sales. (89.7%) in 2022.
• Prioritise team wellbeing and customer satisfaction - 87% engagement score and 87% sparkle rate.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Took part in the mentor programme, growing necessary skills and experience for multi-site management.
• Demonstrated learnt multi-site skills by successfully supporting my mentor store through store visits and regular communication and mentoring. (currently 6% YOY)

• Supported store manager in achieving sales targets and KPIs in conjunction with PNL statements.
• Managed repairs business.
• Conducted merchandising, coaching and banking.
• Maintained best VM practices and strong customer relationships.

• Delivered exceptional customer service greeting people and showcasing jewellery.
• Assisted in store operations, including POS transactions, jewellery and repairs and inventory.
• maintained immaculate store cleanliness and executed professional packaging standards.
• Worked towards targets and KPIs
• Completed all in house sales professional training and maintain product knowledge.
• Proficient use of hillnet and Ramsys POS.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Proactively identified potential issues affecting the customer experience and advocated for necessary changes internally.
• Maintained accurate records of all customer interactions, providing valuable insights for future engagements.
• Managed a diverse portfolio of clients, adapting communication styles to suit individual preferences and requirements.
• Ensured accounts and settlement cheques were paid, balanced up to date and correct at all times.
• Built and maintained strong and professional relationships with Sales agents, stakeholders, contractors, settlement agents and business partners and to ensure a streamline experiences and prompt contract closure.