Georgia Willson
Raymond Terrace
Summary
Diligent Journalism Graduate with background in delivering compelling news stories and in-depth features. Proven track record of covering diverse topics, breaking news, and investigative reporting that resonate with readers. Demonstrated skills in research and fact-checking to ensure accuracy and reliability in all publications.
Overview
3
3
years of professional experience
Work History
Workflow Specialist
Telstra
11.2023 - Current
- Collaborated with cross-functional teams to optimize workflows, resulting in improved departmental efficiency.
- Maintained consistent quality standards across all deliverables through diligent oversight of work processes and attention to detail.
- November 2024 Field Services Silver Award Winner
- Working hybrid role
- Constantly meeting scheduling & planning requirements for technicians travelling to Urban, Remote and Rural work.
- Liaising with customers to provide the highest level of customer service and support
Customer Service Payments Team Grants Assessor
ServiceNSW
03.2022 - 11.2023
- Documented condition and special features to provide accurate estimations.
- Contributed to the establishment of fair market values by analyzing a variety of factors including location, age, size, condition, zoning restrictions, and comparable sales data.
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
- Knowledge of using Salesforce, Intranet software & Microsoft 365 applications
Digital Service Consultant
ServiceNSW
11.2021 - 03.2022
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Documented payment details and personal information on customer accounts.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
Education
Bachelor of Arts - Journalism
University of Southern Queensland
Springfield, QLD09-2024
High School Diploma -
Bundamba State Secondary College
Bundamba, QLD11-2015
Skills
- Data visualization
- Storytelling
- Investigative and research skills
- Excellent grammar and spelling
- MS Office
- Interviewing
- Fact-checking
- Digital analytics tools
- Human interest content
- Story development skill
- Time management
- Active listening and communication
Honors and Awards
- Telstra Field Services Silver Award winner - November 2024
Certifications and Licenses
- Bachelor of Arts - Journalism [Extended]
- Certificate III: Business Administration & Technology
- Certificate I: Financial Literacy
- Human Services Response Training
- Suicide Prevention Course
Profession Relevant Skills
- Always complete all assigned tasks on time and meet necessary deadlines, even when given an assignment at the last minute.
- Motivated self-starter and a highly skilled creative thinker, which gives me the tools to stay focused on an assignment and see it from a new perspective.
- AGPS Harvard style expertise and strong computer proficiency in most major software programs and social media platforms that are used by writers and journalists, like Word, Adobe and Facebook.
- Personable attitude with a can-do spirit when taking on any task
Languages
English
Native or Bilingual
German
Elementary
Hobbies and Interests
I enjoy writing and creating video journalism pieces in my free time. I have been an equestrian rider for 22 years and enjoy riding my horse in my down time when I am not working. I am very invested in reading books written by the late Russian reporter Anna Politkovskaya.
Timeline
Workflow Specialist
Telstra
11.2023 - Current
Customer Service Payments Team Grants Assessor
ServiceNSW
03.2022 - 11.2023
Digital Service Consultant
ServiceNSW
11.2021 - 03.2022
Bachelor of Arts - Journalism
University of Southern Queensland
High School Diploma -
Bundamba State Secondary College
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