Gisele Vianna Cezare
Brisbane,Australia
Summary
Experienced Claims Consultant with background in managing complex insurance claims and guiding clients through resolution processes. Strengths include understanding of policy limitations, liability analysis, Assessments bookings and exposure to the motor industry. Past roles demonstrate effective communication, problem-solving ability, and focus on customer satisfaction when handling diverse customer needs. I am an open and upbeat communicator with ability to work successfully as a team. Ready to take on the challenges as the Assessing Administrator to promote efficiency and influence positive outcomes.
Overview
17
17
years of professional experience
Work History
Motor Claims Consultant
Allianz Insurance
Brisbane, QLD
05.2022 - Current
- Responsible for managing and processing motor vehicle insurance claims by investigating the details of accidents, assessing coverage based on policy terms, reviewing liability, booking the Assessments, making payments and ensuring claims are resolved efficiently and fairly.
- Communicating with customers regarding claim status updates, addressing concerns, and managing expectations throughout the claims process.
- Identifying potential fraudulent claims and taking appropriate actions to investigate and report suspicious activity.
- Collaborating with repair shops, motor assessor’s to ensuring a smooth and efficient workflow in the claim.
- Providing support to the team, extending to the Total Loss team, helping to streamline the claim processes
- Reviewed documents such as police reports, incident details, footages, invoices related to claim processing and refunds.
SENIOR SPECIALIST
Nestle-Nespresso Australia
Brisbane, Australia
02.2013 - 04.2022
- Managing daily business administration, including establishing and maintaining customers credit account, contracts, payments, invoices and reports
- Providing Club Members or potential customers outstanding customer service (Maintained 96%-99% customer satisfaction)
- Recognition Top performer Award of leadership team support
- Collaborating with the management achievements, supporting/training the team on products sales, targets & KPI's
- Provided outstanding service to new and long-standing customers by attending closely to successfully achieve issue resolution
INSURANCE ANALYST / CLAIM CONSULTANT
Tokio Marine
São Paulo, Brazil
01.2008 - 12.2011
- Take inbound calls from Members, agents, and other parties to field any questions pertaining to the bonding and claims process
- Deliver Industry leading excellence whilst maintaining a commercial focus that drive business outcomes
- Work closely with the claims representatives to ensure projects are taken through completion, providing administrative support as requested
- Analyzing claims and coverage issues while guiding the claims process
- Exceeded team goals and collaborate with staff members
Education
Certificate III - Business Administration
APC College
NSW, Australia12.2013
Master's Degree - Business Administration
Mackenzie Presbyterian University
SP, Brazil12.2010
Bachelor's Degree - Business Administration
Torricelli Guarulhos
SP, Brazil12.2006
Skills
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities to evaluate claim details and make informed decisions
- Detail-oriented with the ability to manage complex claims
- High attention to detail
- Proficiency in using claims management systems, software, database, Estimage, Audanet, and communication tools like Outlook
References
- Kylee Iloka , 0403 728 871 Team Manager
- Sara Richard, 0405 800 508, Nespresso Manager
Timeline
Motor Claims Consultant
Allianz Insurance
05.2022 - Current
SENIOR SPECIALIST
Nestle-Nespresso Australia
02.2013 - 04.2022
INSURANCE ANALYST / CLAIM CONSULTANT
Tokio Marine
01.2008 - 12.2011
Certificate III - Business Administration
APC College
Master's Degree - Business Administration
Mackenzie Presbyterian University
Bachelor's Degree - Business Administration
Torricelli Guarulhos