Glen Gordon

· Management and delivery of Relocation of Fibre 3rd Party requests i.e. RMS/Transport/Light Rail/West Connects/North Connects.

· Manage International Southern cross cable station for faults and break-fix of powered section – including civil build activities. Landing Party Manager for Indigo & SX & SX Next includes Google/Telstra/AArnet

· Providing guidance and strategic direction for Fibre standards in Optus and deployment.

· Manage and set AOP across Capex and Opex stretches.

· National Fibre Lead for National Field Operations Infrastructure Design Management Lead house on Fibre standards and quality. DBYD prime for Optus interface on Optus records.

· Accountable for NSW/ACT civil build delivery of Mobile, Core & OW/OB programs.

· Manage deliverables for Data center growth and Hubs builds.

· Manage PTW’s (Permits to work) escalation for all migrations works associated with build activities for afterhours work.

· 24/7 On call for major outages to our Network – with a “Not on may Watch” approach to Networks SA3 green.

· Supporting NSW Project Managers on delivery timeframes on CORE Fibre builds.

· Developing leadership amongst the team to grasp an understanding of the strategic importance to the business of the products we deliver.

· Accountable for the management of Optus staff performing Eo’s.

· Accountable for quality control and WHS systems within the team.

· Managing quality of group’s output to ensure all services meet agreed quality measures.

· Support sales groups when services are escalated or rescheduled in order to meet customer expectations.

· Working closely with line management to ensure resources are used efficiently and effectively by managing peaks in order volumes and staff absences.

· Managing staff training and development to continually enhance skills and knowledge, career development and succession planning.

· Developing leadership amongst the team to grasp an understanding of the strategic importance to the business of the products they deliver.

· Working with the Product Management to ensure provisioning requirements and constraints are incorporated into product modifications and new product development.

· Ensuring staff members contribute to all relevant Customer Provisioning lead-house forums in order to deliver a consistent provisioning approach.

· Conduct ongoing staff development reviews including bi-annual PDRs for all direct reports.

Duties

• Responsible for delegating engineering orders and customer orders to other team members daily and ensure their timely completion as well as completing associated reports.
• Heavily involved in training and mentoring Network Engineers /Technicians and cadets on the Optus Network (CAN)
• Frequently required to take on position of Acting in Team Leader
• Commissioning of CAN transmission Equipment (SDH PDH & Radio Links). This requires knowledge and competence in the CAN network from design through to the commissioning stage
• Liaison with internal technical groups to ensure timely delivery to customers
• Raise PTWs for detailed cutovers and liaise with customer as necessary for activities such as for outage approval.

Duties:

Network maintenance, node certification (ie. equipping node for telephony traffic), installation and activation of MDUs (Multi-Dwelling Units), telephony installs, certification testing of UPS (Un-Interuptable Power Supplies), installation of transponders and other tasks