Gloria nielsen
Brisbane,QLD
Summary
Dedicated Support Worker from Independent Living Association Inc., adept in daily living support and fostering independence among clients. Excelled in enhancing client wellness through personalized care and skill-building exercises, significantly improving their quality of life. Renowned for exceptional problem-solving abilities and patient-centered care, I mentored new staff, promoting a culture of empathy and cultural competence.
Overview
3
3
years of professional experience
Work History
Support Worker
Independent Living Association Inc.
09.2019 - 03.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Promoted community integration by providing extensive physical, emotional and social support.
- Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
- Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.
Education
St Johns Convent
Roma, QLDSkills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Daily living assistance
- Cleaning and sanitizing
- Behavioral support
- Mobility support
- Mental health assistance
- First-aid and CPR
- Housekeeping and laundry
- Personal care assistance
- Disability care
- Personal errands
- Team building
- Problem-solving abilities
- Documentation skills
- Case Management
- Patient-centered care
- Cultural competence
Timeline
Support Worker
Independent Living Association Inc.
09.2019 - 03.2023
St Johns Convent
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