Grace Jeffrey
Homebush,NSW
Summary
Reliable Support Coordinator pursuing the opportunity to add immediate value to growing team. Inspired to learn but utilise transferable skills from disability case management to help a broader range of people with disabilities and there families find equity and value in day to day life.
Overview
3
3
years of professional experience
Work History
NDIS Support Coordinator
Participate Australia
03.2023 - Current
- Managed large caseload of participants while maintaining expectations of NDIS systems and processes by staying up to date with information and having difficult yet sensitive conversations with stakeholders.
- Facilitated major transitions between service providers by coordinating all aspects of hand-off process, ensuring continuity of care for clients.
- Utilising person centred approach to resolve issues through active listening and open-ended questioning, escalating major problems to manager.
- Liaising between external stakeholders, participants and there family to ensure expectations and quality of care were met.
Allied Health Assistant
Royal Rehab Private
04.2021 - 11.2023
- Assisted a team of Senior Physiotherapists and Occupational Therapists assess, treat and report back about daily inpatient therapy.
- Communicated effectively patients and families to provide information about care and treatment.
- Implemented time management strategies that increased efficiency within the allied health department.
- Delivered high standard of holistic care to patients to promote equality and dignity.
Disability Support Worker
Hire Up
04.2021 - 11.2023
- Managed caseload to satisfy multiple participants with diverse needs.
- Kept accurate records for client files and handled related paperwork.
- Worked with medical teams, participants and families to implement effective treatment plans.
- High focus on companionship and supporting people with disabilities during their day to day activities such as dressing, feeding, cleaning and transportation while maintaining a high level of integrity and independence for participants.
Education
Bachelor of Human Sciences - Health
Macquarie University
Sydney, NSW06.2020
Skills
- Case Management
- Relationship Building
- Person Centred, Empathetic Communication
- Critical Reasoning
- Skill Development
Elite Athlete
Elite field hockey athlete training with New South Wales Institute of Sport from 2017-2023 showing great time management and dedication, training, working and studying full time. Highlights being named in National Junior and Development Squads and Representing NSW at Australian Hockey League in 2024.
Timeline
NDIS Support Coordinator
Participate Australia
03.2023 - Current
Allied Health Assistant
Royal Rehab Private
04.2021 - 11.2023
Disability Support Worker
Hire Up
04.2021 - 11.2023
Bachelor of Human Sciences - Health
Macquarie University
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