Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Vaccination Status
Timeline
Generic

Candice E. Glover

Tweed Heads West,Australia

Summary

Results-driven professional recognised for exceptional productivity and efficient task execution. Expertise in client relationship management, problem-solving, and project coordination. Proven ability to leverage empathy and communication skills to address diverse client needs and achieve positive outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

NDIS Support Coordinator

WeCare NSW
TWEED HEADS, NSW
06.2024 - 04.2025
  • Facilitated the implementation of NDIS Plans by coordinating essential services and supports for participants.
  • Executed comprehensive administrative tasks to ensure full compliance with NDIS standards.
  • Cultivated and maintained strategic relationships with quasi-government bodies and disability associations.
  • Participated in staff meetings, trainings, and conferences related to job duties and expectations.
  • Served as a liaison between families, caregivers and internal, external service providers.

OOHC House Coordinator

WeCareNSW
TWEED HEADS , NSW
01.2024 - 06.2024
  • Overseeing the smooth functioning of the house, including scheduling, rostering, and managing administrative systems, such as time and attendance.
  • Collaborated with families, caseworkers, and other professionals to support the young people's needs and goals.
  • Tracked the progress of young people, compiled case records, and reports
  • Facilitated leadership and supervision for staff, executing onboarding and performance reviews.
  • Implemented emergency response plans in case of accidents or natural disasters.

OOHC Therapeutic Youth Worker

WeCare NSW
TWEED HEADS, NSW
09.2023 - 01.2024
  • Utilised crisis intervention and de-escalation techniques to enhance safety for youth.
  • Displayed emotional resilience and empathy while supporting individuals from diverse backgrounds.
  • Delivered personal and domestic care, accommodating various disabilities and cultural traditions.
  • Maintained accurate records of program services to ensure regulatory compliance.

Front of House

Hidden Gem Café
TUGUN, QLD
08.2022 - 09.2023
  • Processed customer orders for food and beverages efficiently, ensuring accuracy and prompt service.
  • Managed customer payments and receipts, maintaining a smooth and efficient checkout process.
  • Provided food service to guests, ensuring a pleasant dining experience and timely delivery.
  • Greeted and welcomed guests to the front of house area.
  • Collaborated with front-of-house manager to coordinate marketing, special events and menu changes.

Receptionist

IPN Hopkins Street Medical Clinic
HOBART, TAS
03.2021 - 03.2022
  • Coordinated with Medicare and private health funds to ensure accurate billing and payment processing using best practice medical software.
  • Scheduled appointments with GPs, ensuring efficient time management and patient satisfaction.
  • Greeted and checked in patients, updating patient information in the computer system.
  • Performed data entry tasks related to billing and collections procedures.
  • Answered incoming calls and responded to inquiries from patients and other medical offices.

Education

Bachelor of Occupational Therapy - currently studying

Southern Cross University
Gold Coast
11-2026

Diploma of University Studies -

University of Tasmania
Sandy Bay, TAS
12.2020

Skills

  • Expense tracking
  • Stakeholder engagement
  • Team leadership
  • Case management
  • Crisis intervention
  • Care planning
  • Budget monitoring
  • Documenting care
  • Behavioral interventions
  • Staff management
  • Employee scheduling

Certification

  • Working with Children Check clearance (Blue Card) for QLD and NSW
  • NDIS Worker Clearance
  • Certificate III in Health Services, 2016
  • HLTAID009: Provide cardiopulmonary resuscitation
  • HLTAID010: Provide basic emergency life support
  • HLTAID011: Provide first aid
  • Therapeutic Crisis Intervention (TCI) certificate, 2024
  • Hand Hygiene Australia certificate, 2024

Personal Information

Date of Birth: 11/08/98

Vaccination Status

Fully Vaccinated

Timeline

NDIS Support Coordinator

WeCare NSW
06.2024 - 04.2025

OOHC House Coordinator

WeCareNSW
01.2024 - 06.2024

OOHC Therapeutic Youth Worker

WeCare NSW
09.2023 - 01.2024

Front of House

Hidden Gem Café
08.2022 - 09.2023

Receptionist

IPN Hopkins Street Medical Clinic
03.2021 - 03.2022

Bachelor of Occupational Therapy - currently studying

Southern Cross University

Diploma of University Studies -

University of Tasmania

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Candice E. Glover