Grace O'Connell
Lilydale,VIC
Summary
Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organisational skills. Reliable and dedicated team player with a hardworking and resourceful approach. Successful front-of-house team member who is looking to gain further experience in the workforce.
Overview
2
2
years of professional experience
Work History
Front of House Staff Member
Cold Rock Ice Creamery
12.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Maintained tidy and organised work area to preserve aesthetics and support cleanliness and quality standards.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions
Front of House Staff Member
Sushi Hub
08.2022 - 10.2023
- Maintained a well-stocked, organised front-of-house workspace for optimal functionality during peak hours.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Streamlined front of house operations by implementing effective organisation and communication strategies with team members.
- Operated cash register
- Coordinated with team members to prepare orders on time.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Year 11 Student -
Norwood Secondary College
Ringwood, VICSkills
- Order Taking
- Greeting guests
- Cleanliness
- Memory retention
- Money Handling
- Customer Service
- Work Ethic and Integrity
- Cash Register Operation
- Product restocking
- Adaptable and Flexible
- Creative Thinking
- Basic Mathematics
Timeline
Front of House Staff Member
Cold Rock Ice Creamery
12.2023 - Current
Front of House Staff Member
Sushi Hub
08.2022 - 10.2023
Year 11 Student -
Norwood Secondary College
Similar Profiles
Alexandra Sophie HOLGATEAlexandra Sophie HOLGATE
NA at Cold Rock Ice creameryNA at Cold Rock Ice creamery
Mia EastonMia Easton
Team Member at Cold Rock Ice CreameryTeam Member at Cold Rock Ice Creamery
Annalyse TrevenaAnnalyse Trevena
Customer Service at Cold Rock Ice CreameryCustomer Service at Cold Rock Ice Creamery