Grace Southwell
Tamworth,NSW
Summary
Dynamic and professional individual with a proven track record in social media management and customer service excellence, notably at Charter Hall. Demonstrated skills in content creation and team collaboration, resulting in a significant boost in engagement. Consistently enhances customer experiences and fosters loyal relationships through friendly demeanour and problem-solving abilities. Known for organization and dependability, successfully managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Social Media Manager
Charter Hall
10.2024 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Retail Sales Associate
Sunglass Hut
11.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Furniture Sales Associate
Early Settler
01.2023 - 03.2024
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
Fuel Station Attendant
Tamarang Service Centre
02.2022 - 03.2023
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
Cafe Worker
Werris Creek Pharmacy
06.2021 - 03.2022
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Bakery Worker
Markers Bakery
02.2019 - 06.2021
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Education
McCarthy Catholic Collage
Tamworth, NSW02-2021
Skills
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Time Management
- Attention to Detail
- Multitasking Abilities
- Computer Skills
- Problem Resolution
- Social Media Management
- Photo and Video Editing
- Content Creation
- Content scheduling
WWC
I have a current Working With Children's check.
Timeline
Social Media Manager
Charter Hall
10.2024 - Current
Retail Sales Associate
Sunglass Hut
11.2023 - Current
Furniture Sales Associate
Early Settler
01.2023 - 03.2024
Fuel Station Attendant
Tamarang Service Centre
02.2022 - 03.2023
Cafe Worker
Werris Creek Pharmacy
06.2021 - 03.2022
Bakery Worker
Markers Bakery
02.2019 - 06.2021
McCarthy Catholic Collage
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